Chandra Mohan Singh
Delhi
Summary
Dynamic banking professional with extensive experience at Indian Bank, excelling in branch operations and compliance. Proven track record in team leadership and cross-selling financial products, enhancing customer satisfaction. Skilled in credit assessment and data reporting, driving operational efficiency and productivity improvements. Committed to delivering exceptional service and results.
Overview
10
10
years of professional experience
Work History
Branch Manager
Indian Bank (Govt. of India)
Amritsar & Srinagar
09.2021 - Current
- Manage full-spectrum branch operations—deposits, lending, compliance, and audits.
- Mentor and supervise a team of 4–5 members to improve productivity and cross-sell results.
Assistant Branch Manager
Indian Bank
Delhi
06.2018 - 09.2021
- Streamlined teller processes and reduced transactional errors.
- Designed and implemented incentive programs to improve cross-sell per customer.
- Maintained consistently high customer satisfaction through proactive service management.
Assistant Manager
Indian Bank
Kancheepuram
07.2017 - 06.2018
- Handled cash management, vault operations, reconciliations, and KYC/AML compliance.
- Assisted with credit appraisals to support smooth and timely loan disbursement.
Probationary Officer
Indian Bank
Delhi & Kancheepuram
07.2015 - 07.2017
- Managed account opening, ledger entries, and vault tasks across operations, credit, and customer service desks.
- Developed expertise in banking operations, compliance, and effective customer interaction.
- Executed responsibilities in rotating roles to enhance operational efficiency.
Education
PGDM - Business Analytics
Sri Sharada Institute of Indian Management & Research
New DelhiB.Tech - Information Technology
Guru Gobind Singh Indraprastha University
DelhiSkills
- Branch operations and compliance
- Credit assessment
- Team leadership and development
- Deposit mobilization and loan origination
- CBS
- Data reporting and insights
- Cross-selling financial products
- KYC/AML compliance
Accomplishments
- Successfully exceeded branch deposit and loan targets using analytical strategies
- Maintained flawless audit and compliance records across all postings
- Optimized teller operations and reduced errors during Delhi tenure
- Improved cross-sell outcomes through incentive-based program
Timeline
Branch Manager
Indian Bank (Govt. of India)
09.2021 - Current
Assistant Branch Manager
Indian Bank
06.2018 - 09.2021
Assistant Manager
Indian Bank
07.2017 - 06.2018
Probationary Officer
Indian Bank
07.2015 - 07.2017
PGDM - Business Analytics
Sri Sharada Institute of Indian Management & Research
B.Tech - Information Technology
Guru Gobind Singh Indraprastha University
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