Chandra Prakash

As a Senior Operations Executive - Microsoft, my Key Responsibility Areas(KRAs) are:

• Managing Sales operations activities of licensing of Microsoft 365 under CSP & LSP Program along with Microsoft Azure and Microsoft Dynamics.
• Driving continuous improvement efforts across all aspects of business operations, fostering environment of innovation and excellence.
• Overseeing budget development and cost control measures, ensuring alignment with corporate objectives while maximizing profitability.
• Ensuring compliance with Microsoft licensing agreements and regulations while effectively managing software licenses and subscriptions to meet customer needs.
• Managing end customer's accounts on Microsoft Partner Center (MPC) Portal and providing customers access to licenses on portal.
• Order management on VL Central, MPC Portal, Vendor's Portal, Partner Order Entry Tool (POET) by Microsoft.
• Managing Microsoft licensing and Azure subscriptions effectively under Enterprise Agreement, Enterprise Agreement Subscription, Select Plus Program and Server Cloud Enrolment(SCE) program using various tools such as VL Central, MS Explore, Microsoft e-Agreement Tool, Azure portal etc.
• Streamlining order processing workflow to ensure accuracy, speed, and efficiency in fulfilling Microsoft product orders.
• Implementing strategies to improve overall customer experience by ensuring timely delivery, resolving order issues promptly, and providing exceptional service.
• Cultivating strong relationships with Microsoft representatives and vendors to stay updated on product offerings, pricing, and promotions, and to resolve any issues or escalations efficiently.
• Identifying opportunities to optimize costs associated with Microsoft orders, including negotiating favorable terms with vendors, optimizing inventory levels, and minimizing overhead expenses.

As an Inside Sales Executive, following were the responsibilities and achievements:

• Managed business development activities for licensing of Microsoft 365, Dynamics 365, Azure and other SaaS Products in SMB and SMC Corp Markets.
• Developed persuasive sales techniques to convert inquiries into closed deals, boosting company profits.
• Efficiently managed high volume of inbound leads, prioritizing responses based on potential revenue generation.
• Helped customer to understand Microsoft licensing, resolved licensing query and provided licensing support across domestic market.
• Responsible for interactions with Microsoft partners in region to ensure timely closure of case related to Microsoft licensing, providing technical licensing support.
• Worked on tools like VLSC, Explore MS, Enlyft, Sales Navigator, BuiltWith, etc.
• Interacted with clients for requirement gathering, technical documentation and defining licensing/ operating standards and policies.
• Developed new business with existing clients & penetrate new markets.
• Identified new customer opportunities, achieved month to month sales & targets with the help of rigorous follow ups.
• Consistently met performance metrics such as call volume, talk time, and deal closure rates, contributing to overall success of sales team.