Chandra Prakash

• Recruit, train and coach a team of 12 members in enhancing performance metrics through tailored training programs, regular feedback sessions and goal setting techniques to enhance operational performance.
• Managed end to end processes for listing, delisting and executing all corporate actions across Spot, margin, and Futures segments.
• Managing key daily processes such as Handling Exposure settlements, monitoring health metrics, liquidation alerts, compensation calculations, far price checks, order rejections, Futures leverage management, wallet balance monitoring.
• Proactively settle exposures through strategic trade placements mitigating significant trade losses during volatile markets.
• Tracking Operational metrics, generated reports in Excel and crafted quality assessment reports to identify improvement areas effectively and enhance decision-making processes.
• Worked with different stakeholders to develop and implement algorithm-driven dashboards and SOPs improving the resolution rate of the trade related issues.
• Acted as the custodian for the organization’s assets on Kucoin exchange, overseeing inventory replenishment and ensuring strong liquidity across exchange order books by tracking and managing all listed tokens.
• Monitored and analyzed real-time exchange trades to identify the arbitrage opportunities and mitigate the disadvantageous positions using superset dashboard.

• Part of the founding team at Zerodha Fund House.
• Creating knowledge-based articles on ETFs, Mutual Funds and other FAQ’s of Zerodha Fund House products and publishing it on the company’s website.
• Coordinating with the fresh desk team, scheduling regular meetings for understanding of the new features and setting up of Freshdesk and Freshchat along with the SOP.
• Coordinating with the CAMS team (RTA) for processing investors financial and non-financial requests.
• Engaging with the cross functional teams for delivering faster resolutions and better user experience to the investors.
• Categorized and recorded feedback documentation to enhance product features based on customer satisfaction ratings.
• Collaborated effectively with the senior management on resolving SEBI (SCORE) complaints received and further to grasp customer needs, facilitating substantial growth opportunities.

• Collaborating with cross functional teams to define product requirements and roadmap.
• Developing and implementing strategies to improve product performance and user experience.
• Understanding of the pricing structures of AUM based smallcases.
• Analyzing corporate actions and assessing their impacts on user investments.
• Demonstrated expertise in various smallcase functionalities, including rebalancing, SIP logic for custom and publisher based smallcases.

• Executing equity trades as per client instructions and market conditions.
• Monitoring and managing risk through effective risk management systems.
• Providing prompt and accurate trade confirmations to clients.
• Setting up margins and turnover limits.
• Collaborating with research and analysis teams to provide investment recommendations.
• Squaring off the clients positions on MToM breach.
• Ensuring compliance with regulatory requirements and company policies.

• Executing equity trades as per client instructions and market conditions.
• Monitoring and managing risk through effective risk management systems.
• Providing prompt and accurate trade confirmations to clients.
• Setting up margins and turnover limits.
• Collaborating with research and analysis teams to provide investment recommendations.
• Squaring off the clients positions on MToM breach.
• Ensuring compliance with regulatory requirements and company policies.

Worked as Probationary officer under designation of Deputy
Manager-I handling mapped clients and acquiring new clients.
Processing banking requests across the counters.
Cross selling banking products like Mutual funds, Demat, Forex and meeting CASA targets.