Chandra Sekar. M
Hyderabad
Summary
IT professional with 10 years of experience, specializing in IT asset management and compliance monitoring. Achieved ISO/IEC 27001:2022 certification and improved onboarding processes. Strong troubleshooting abilities and collaborative skills enhance operational efficiency and user satisfaction.
Overview
11
11
years of professional experience
Work History
Sr. IT Admin
Koantek Information Systems India Private Limited
Hyderabad
11.2022 - Current
- Collaborated with third-party security vendors to achieve ISO/IEC 27001:2022 certification for the organization, ensuring compliance with international information security standards.
- Managed license renewals for Google Workspace, Microsoft Azure, and Sophos by coordinating with respective vendors to ensure uninterrupted service and compliance.
- Managed organizational IT assets (primarily laptops), including coordinating shipment to end users during onboarding and offboarding processes, and handling replacements as needed.
- Supervise and support IT infrastructure.
- Streamlined onboarding and offboarding processes for employees.
- Utilized Google Workspace and Azure Active Directory for enhanced user management.
- Managed devices through Intune, ensuring compliance with patch updates.
- Monitored compliance and non-compliance issues to maintain operational integrity.
- Experience with Sophos Endpoint Protection.
Sr. IT Support Specialist
First Advantage Pvt ltd
Bangalore
12.2016 - 07.2022
- Played a major role in Migration of Users/Shared Mailboxes from On-premises to O365 (Office 365).
- Taking the complete responsibility on testing Cortex and Carbon black antivirus and made the application deployed error free.
- I Worked individually on designing and configuration of Thin client for entire Bangalore FADV location.
- Call confine – Call recording server for Process agents – I was monitoring the logs and involved in monitoring.
- Part of Global IT help desk transition and enlargement.
- Monitoring and reporting the ticket queue, and assigning the work to team members.
- Renewing the RSA VPN tokens.
- Configuring the windows 7/10 and configuring all the required applications to the new laptop to be issues to the process.
- Creating the user Account in MS Exchange console 2013 / MS exchange console 2010 and providing the requested access in Active directory.
- Pre-staging the hostname, adding the systems to Domain.
- Creating and working on the Change request tickets and close it with appropriate resolution with in SLA.
- Handling IT role of onboarding and off boarding of user.
- Access requests handled - Distribution list creation, shared mail box, contacts, providing Lync access, VPN access, WI-FI access Request, printer access request.
- Part of IT asset movement across the floor.
- Configuring the cisco hardware phone and software phone.
- Generating the daily report and sharing with the team.
- Handling Bangalore floor support and Global FADV user queries for all IT related issues.
- Driving closures on daily incident closures.
- Daily, weekly, monthly reports and doing analysis on the same.
- Providing floor support and help analysts technically on the call.
- Handling live escalations from Level 1 Engineers.
- Would work as an escalation point for Helpdesk and Remote desktop support teams.
- Ensures Incidents and Service Requests are properly escalated and assigned to appropriate support groups.
- Provide communication to end users concerning the status of Incidents, Service Requests, and Changes.
- Compiles data through Incident entry that will be used for management information and reporting.
- Maintains ownership of Incidents, ensuring status update and resolution according to SLAs.
- Provide input to Service Desk Management regarding Continuous Improvement opportunities.
- Coordination with different internal teams like Exchange, Network VOIP team in deriving issues.
Senior System Analyst
Harman (Symphony Teleca Corp)
04.2015 - 12.2016
- Responsible for day to day IT related issues for the office capacity of 450 users, with an average daily call volume of 20-30 Level-1 and Level-2 issues.
- Creating Mailboxes and providing permissions.
- Creating Group ID’s.
- Mails configuration, systems files backup and Restore.
- Managing security and distributions groups in Active directory.
- Handle the escalations from Global Service Desk, extend support for them when physical presence is needed.
- Logging issues on ticketing tool and resolving within the SLA.
- Tickets assignment, follow-ups with the engineers to ensure the defend SLA meet.
- Taking care of the helpdesk call on tool as well as direct Phone calls and Emails response.
- Troubleshoot issues related to software/hardware, installing, uninstalling, replacing hardware etc.
- Install and managing various types of Workstation operating systems like Windows XP, Windows 7, Windows 8 and 8.1, Linux and Linux flavors operating systems.
- Create and manage images for faster deployment of end user systems.
- Installation and troubleshooting with VMware workstation 8 & 9, VM Players and Virtual Box’s.
- Adding, modifying, and deleting user/group accounts and set up a user’s work environment and fulfills user’s needs.
- Enabling access to Lync by accessing Lync server.
- Troubleshooting on Lync connection issues for executive level users.
- Ensure that the network is secure by having proper auditing process to install operating system specific patches, up-to-date virus definitions.
- Setting up concise knowledge base articles for troubleshooting and system management.
- Regularly checking and testing the systems for quality standards as per IT policy.
- Providing application support for specific business needs and requirements.
- Level1 escalation gate to resolve critical issues by supporting VIP users and internal team members’ requirements.
- Ensuring efficient performance of printers and personal computers and attends to other operational tasks.
- Monitoring global network inventory through Lansweeper 5.0.0.69, which contains Domains overview, IP Installation and minor troubleshooting in Visual studio 2008, 2010, SQL server 2005, 2008 developer, premium and enterprise editions with respective of connectivity.
System Analyst
Harman (Symphony Teleca Corp)
01.2014 - 03.2015
- Responsible for day to day IT related issues for the office capacity of 450 users, with an average daily call volume of 20-30 Level-1 and Level-2 issues.
- Creating Mailboxes and providing permissions.
- Creating Group ID’s.
- Mails configuration, systems files backup and Restore.
- Managing security and distributions groups in Active directory.
- Handle the escalations from Global Service Desk, extend support for them when physical presence is needed.
- Logging issues on ticketing tool and resolving within the SLA.
- Tickets assignment, follow-ups with the engineers to ensure the defend SLA meet.
- Taking care of the helpdesk call on tool as well as direct Phone calls and Emails response.
- Troubleshoot issues related to software/hardware, installing, uninstalling, replacing hardware etc.
- Install and managing various types of Workstation operating systems like Windows XP, Windows 7, Windows 8 and 8.1, Linux and Linux flavors operating systems.
- Create and manage images for faster deployment of end user systems.
- Installation and troubleshooting with VMware workstation 8 & 9, VM Players and Virtual Box’s.
- Adding, modifying, and deleting user/group accounts and set up a user’s work environment and fulfills user’s needs.
- Enabling access to Lync by accessing Lync server.
- Troubleshooting on Lync connection issues for executive level users.
- Ensure that the network is secure by having proper auditing process to install operating system specific patches, up-to-date virus definitions.
- Setting up concise knowledge base articles for troubleshooting and system management.
Education
B. Tech -
Visveswaraya institute of technology and science
01.2011
Skills
- IT asset management
- User account management
- Endpoint protection
- Incident management
- System configuration
- Cloud services management
- ZOHO ticketing tool and end-user remote session
- Compliance monitoring
- Team collaboration
- Onboarding processes
- Troubleshooting
- Supervision and leadership
- Flexible and adaptable
- Multitasking
- Computer skills
- Vendor coordination
Languages
- Telugu
- English
- Hindi
Personal Information
- Father's Name: Thirupathaiah.M
- Date of Birth: 06/18/91
- Gender: M
- Nationality: Indian
- Marital Status: Married
Timeline
Sr. IT Admin
Koantek Information Systems India Private Limited
11.2022 - Current
Sr. IT Support Specialist
First Advantage Pvt ltd
12.2016 - 07.2022
Senior System Analyst
Harman (Symphony Teleca Corp)
04.2015 - 12.2016
System Analyst
Harman (Symphony Teleca Corp)
01.2014 - 03.2015
B. Tech -
Visveswaraya institute of technology and science
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