Hi, I’m
CHANDRA SEKHAR NAIDU
Software Developer
Hyderabad,TG
Summary
Project Associate with around 3 years of IT experience specializing in ServiceNow and MuleSoft API integration. Enhanced ITSM modules and automated HR workflows, resulting in improved service delivery efficiency. Focused on utilizing performance analytics and promoting team collaboration to drive continuous improvement in HR operations.
Overview
3
years of professional experience
3
Certificate
Work History
DYNATAHyderabad
Project Associate
06.2023 - Current
Job overview
- Performed ServiceNow administration tasks including user management
and ITSM/HRSD configurations.
•
Delivered customized ITSM modules, including Incident, Problem, Change,
Knowledge, and Catalog. Integrated ITSM with HR systems for improved
data flow efficiency.
•
Created streamlined HR workflows, record producers, and SLAs to
enhance operational processes.
•
Developed key UI components while establishing business rules and
scripts.
•
Configured event management systems with alerts for immediate
notifications. Collaborated with HR to align solutions with corporate policies
•
Executed end-to-end data migration from between databases using
MuleSoft and MySQL.
•
Analyzed business requirements to develop technical designs and scalable
integration flows.
•
Utilized DataWeave for data transformations within Anypoint Studio and
Mule runtime.
•
Deployed applications on CloudHub with Runtime Manager and
established batch processing with Anypoint MQ error handling.
Education
SASI INSTITUTE OF TECHNOLOGY AND ENGINEERINGTADEPALLIGUDEM
Bachelor of Technology from Mechanical Engineering
06-2022
University Overview
- 7.89 CGPA
- Projects : Analysis and 3D prototyping of Human Humer Bone Implants.
SASI INSTITUTE OF TECHNOLOGY AND ENGINEERINGTADEPALLIGUDEM
Diploma from Mechanical Engineering
04-2019
University Overview
- 80%
Skills
- ServiceNow
- MuleSoft
- Workflow automation
- API integration
- HR service delivery
- RAML
- MYSQL
- Team collaboration
- Integration design
- Problem solving
Certification
- Certified System Administrator – CSA
- Micro Certification – Flow Designer
- MuleSoft Certified Developer Level 1
Affiliations
An organized blood donation camp collected 40 units from the campus.
Timeline
Project Associate
DYNATA
06.2023 - Current
SASI INSTITUTE OF TECHNOLOGY AND ENGINEERING
Bachelor of Technology from Mechanical Engineering
SASI INSTITUTE OF TECHNOLOGY AND ENGINEERING
Diploma from Mechanical Engineering
PROJECTS
Project #2 – Jacobs
Environment: ServiceNow
- Integrated HRSD with other HR systems using REST and SOAP APIs for seamless data flow
- Automated HR workflows, like onboarding, offboarding, and case management, using Flow Designer and Business Rules
- Developed and customized HR applications, forms, and integrations to enhance service delivery
- Configured approvals, SLAs, notifications, and the Employee Service Center for a better user experience
- Built and managed catalogs, categories, items, and record producers to streamline HR services
- Created performance analytics dashboards and reports for process optimization
- Customized and enhanced ITSM modules (Incident, Problem, Change, Knowledge, Catalog) for HR operations
- Participated in Agile sprints, delivering HRSD enhancements, and supporting continuous improvement
Project #1 – Airbus
Environment: Mule ESB 4.0 and ServiceNow
Data migration
- Worked with MySQL and Salesforce for end-to-end data migration and integration
- Analyzed business requirements and translated them into technical designs and integration flows
- Designed and developed integration flows between database systems and Salesforce
- Used DataWeave for complex data transformations and validations in Mule flows and subflows
- Utilized Anypoint Studio and Mule runtime for routing, transformation, and service orchestration
- Deployed and monitored applications on CloudHub using Anypoint Runtime Manager
- Implemented batch processing and asynchronous error handling with Anypoint MQ
- Started ServiceNow development with ITSM/HRSD configurations, user management, and workflow customizations alongside MuleSoft work.