Chandra Shekar
Bangalore
Summary
Results-oriented Site Reliability Engineer with 18 years of experience in infrastructure management and automation. Demonstrated expertise in optimizing system efficiencies, managing large-scale migrations, and conducting security audits for compliance. Skilled in mentoring teams and enhancing service operations to ensure reliability and scalability.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Technical Service Delivery | Site Reliability engineer | ASM LEAD | Data Center Manager | Infrastructure delivery lead |
Tata consultancy services (Client - Britisth Telecom)
Bangalore
09.2015 - Current
- Oversee end-to-end service operations, ensuring seamless execution and continuous process optimization to enhance customer satisfaction.
- Led team of 18 in delivering production support for BT consumer ASG, ensuring service reliability and customer satisfaction.
- Lead a team of engineers in building and deploying E2E infrastructure, including networking, database, and server migrations.
- Spearhead automation initiatives, reducing manual efforts and improving system efficiencies.
- Drive best practices in infrastructure management, security audits, and compliance.
- Collaborated with cross-functional teams to gather and analyze business requirements for technology improvements.
- Managed infrastructure team for British Telecommunications plc, overseeing seven major migrations to improve system reliability and operational efficiency.
- Led infrastructure procurement, test and development environments, and network administration (Windows & Linux servers, firewall, routing, application connectivity, database, API configurations, load balancing, DNS, IIS configurations, and monitoring tools).
- Executed server patching and vulnerability management while implementing automation and change management processes to strengthen security posture.
- Led end-to-end security audits and vulnerability management for the entire infrastructure, ensuring compliance and risk mitigation.
- Defined project goals, scope, timelines, and resource allocation while mitigating risks and developing contingency plans to ensure timely deliverables.
- Implemented automation tools for testing and deployments (Jenkins, GoCD, ELK Stack, Docker) to streamline processes and reduce manual efforts.
- Managed system reliability and performance for critical infrastructure services.
- Automated deployment processes using configuration management tools.
- Designed and implemented disaster recovery plans for high availability systems.
- Conducted root cause analysis to resolve complex technical problems.
- Provided training and mentorship to junior engineers on best practices.
- Ensured high availability and scalability of applications across multiple environments.
- Implemented automation tools to increase efficiency in deployment processes.
- Developed and implemented monitoring solutions to improve system reliability.
- Collaborated with development teams to ensure proper release engineering practices are followed.
- Developed disaster recovery strategies to minimize downtime during outages, ensuring continuous service availability.
- Performed capacity planning activities based on current usage trends and future projections.
- Optimized existing infrastructure components for cost savings while ensuring compliance requirements.
NETWORK ADMINISTRATOR
Tata consultancy services(Client - Keysight Techonologies)
Chennai
03.2012 - 07.2015
- Configured and maintained routers, switches, firewalls, and wireless networks to optimize connectivity and enhance network reliability.
- Configured and maintained routers, switches, and firewalls for optimal connectivity.
- Managed end-customer infrastructure to ensure reliable network performance, including network switches, routers, and firewall maintenance.
- Led network security initiatives and successfully implemented multiple network projects.
- Resolved technical issues for users, delivering prompt support and effective troubleshooting to minimize downtime.
LEVEL 2 NETWORK ENGINEER
CSS CORP PVT LTD
Chennai
01.2011 - 03.2012
- Troubleshot network device issues for North American and Canadian customers, managing high-priority incidents to achieve timely resolutions and enhance customer satisfaction.
- Earned 'Best Employee of the Year' recognition for excellence in service and operations management.
- Configured and managed network infrastructure for seamless connectivity.
- Monitored network performance to identify and address issues, ensuring optimal functionality and reliability across systems.
- Diagnosed and resolved network issues, effectively minimizing downtime and disruptions to maintain service continuity.
Subject Matter Expert - L2 SUPPORT
SUTHERLAND GLOBAL SERVICES
Chennai
10.2007 - 11.2010
- Led team of L2 engineers to handle escalations and ensure timely issue resolution.
- Provided expertise in process optimization and project management for diverse client needs.
- Collaborated with cross-functional teams to create training materials that improved staff knowledge and service delivery.
- Analyzed industry trends to inform service delivery enhancements and elevate customer satisfaction initiatives.
- Developed talent retention strategies and training programs to foster team growth and reduce turnover.
Education
Masters Of Business Administration -
Diploma in Instrumentation Control & Engineering -
Skills
- SRE
- Infrastructure Management
- ServiceNow
- Data Centers
- STM Configuration
- Network Load Balancers
- Firewall and routing
- ELKDynatraceFilebeatKafka
- Security Audits
- Vulnerability Management
- Server Migration
- Internet Information Services (IIS)
- Jenkins
- SQL Databases
- Microsoft SQL Server
- MongoDB
- Domain Name System (DNS)
- Network Server
- Network Administration
- Server administration
- STM Configuration
- Team Management
- Mentoring
Certification
• AWS Certified Solution Architect
• Professional Scrum Master I Certification
• Managerial Fundamentals: Foundation (Accent)
• ITIL 2011 Foundation Certificate in IT Service Management
• ITIL Foundation Certification
• Metamorph: Certificate in Telecom Domain
• Digital: Amazon Web Services - IT IS Advanced
• Digital: Fundamentals of AI Foundation
• Digital: DevOps Intermediate
• Digital: Cloud Computing (General)_Foundation
• Digital: Continuous Integration and Continuous Delivery Foundation
• CCNA
• Professional Scrum Master I Certification
• Managerial Fundamentals: Foundation (Accent)
• ITIL 2011 Foundation Certificate in IT Service Management
• ITIL Foundation Certification
• Metamorph: Certificate in Telecom Domain
• Digital: Amazon Web Services - IT IS Advanced
• Digital: Fundamentals of AI Foundation
• Digital: DevOps Intermediate
• Digital: Cloud Computing (General)_Foundation
• Digital: Continuous Integration and Continuous Delivery Foundation
• CCNA
Hobbies and Interests
- Travelling | Road Trips
- Anything Mechanical
- Cooking
Awards
- Applause for Team Award, 03/01/21
- Best Team Award, 08/01/19
- Star of the Month Award, 01/01/19
- Star of the Month Award, 10/01/18
- Star of the Month Award, 01/01/18
- Service & Commitment Award, 03/01/17
Languages
- Tamil
- Kannada
- English
- Hindi
- Malayalam
Timeline
Technical Service Delivery | Site Reliability engineer | ASM LEAD | Data Center Manager | Infrastructure delivery lead |
Tata consultancy services (Client - Britisth Telecom)
09.2015 - Current
NETWORK ADMINISTRATOR
Tata consultancy services(Client - Keysight Techonologies)
03.2012 - 07.2015
LEVEL 2 NETWORK ENGINEER
CSS CORP PVT LTD
01.2011 - 03.2012
Subject Matter Expert - L2 SUPPORT
SUTHERLAND GLOBAL SERVICES
10.2007 - 11.2010