Chandradhar Bania

Business Development Manager & IT Consultant:

Prepared and reviewed tender documents, BOQ, and BOM, coordinating with cross-functional teams to ensure accuracy, cost-effectiveness, and timely submission of bids.

• Evaluated tender synopses, organized technical and operational requirements, and coordinated with the concerned team for project execution.
• Analyze client IT infrastructure and business requirements.
• Design IT strategies and system architectures and lead or support implementation of IT projects.
• Developed tailored solutions for clients by understanding their unique pain points, delivering exceptional value and fostering repeat business.
• Work with vendors and internal IT teams and Troubleshoot system issues and optimize performance.
• Managed a diverse portfolio of accounts, consistently exceeding sales and revenue targets through upselling, cross-selling, and superior client service.
• Built and maintained relationships with key decision-makers to enhance client retention and encourage long-term partnerships.
• Collaborated with marketing teams to design and implement targeted campaigns that improved lead quality and conversion rates.
• Secured high-value accounts through consultative selling and strategic relationship-building efforts.

Sales & Client Relationship Executive

Key Clients: NFR, IOCL, NIRD, RMC, and NRL

• Prepared and reviewed tender documents, BOQ, and BOM, coordinating with cross-functional teams to ensure accuracy, cost-effectiveness, and timely submission of bids.
• Evaluated tender synopses, organized technical and operational requirements, and coordinated with the concerned team for project execution.
• Involved in the implementation and maintenance of Video Conferencing Systems, IP-ABX communication systems, and upgrades to servers and LAN networks, improving system reliability and connectivity.
• Developed and maintained strong client relationships, driving customer satisfaction and repeat business.
• Addressed client concerns effectively and provided tailored technical and product solutions to meet unique requirements.
• Designed and executed sales strategies that achieved a 20% revenue increase within six months.
• Strengthened partnerships with key clients, leading to a 30% growth in repeat business and long-term retention.
• Delivered exceptional customer service through proactive communication and consistent follow-ups.
• Demonstrated in-depth product knowledge to offer customized solutions aligned with client needs and objectives.

Consultant – Smart Parking Projects (Smart City Initiatives)
Location: Meghalaya & Assam

• Served as a consultant on Smart Parking projects under the Smart City initiatives in Assam and Meghalaya, contributing to urban infrastructure modernisation.
• Liaised with customers, management, and the sales team to accurately assess client requirements and recommend optimal technology solutions.
• Managed and nurtured client relationships through consistent communication, progress updates, and proactive issue resolution.
• Evaluated client needs and expectations to establish clear project objectives and deliverables for each engagement.
• Developed and implemented innovative strategies that supported clients’ business growth and increased operational efficiency.
• Streamlined internal processes and team workflows, improving coordination, productivity, and overall project outcomes.

Project & Business Development Engineer – Surveillance Systems
Key Clients: Indian Air Force (IAF), Indian Army, Guwahati University, and others

• Prepared RFP (Request for Proposal), BOQ (Bill of Quantities), and BOM (Bill of Materials); evaluated tender synopses; aligned technical and operational requirements; and collaborated with internal teams to facilitate efficient project delivery.
• Responsible for preparing tender documentation, BOQ, BOM, and related technical submissions for project bids and proposals.
• Lead planning, implementation, and installation of IT equipments and CCTV surveillance systems for high-profile clients, including defense and educational institutions.
• Worked on advanced Surveillance System projects for the Indian Air Force, ensuring adherence to strict quality and security standards.
• Configured CCTV cameras, Layer 2 switches, and Video Management Systems (VMS) on Windows Server environments to ensure seamless integration and performance.
• Coordinated with ground teams and cross-functional departments to successfully deliver projects within scope, time, and budget.
• Cultivated and maintained strong client relationships, resulting in a 35% increase in repeat business and customer satisfaction.
• Drove new business growth through targeted marketing initiatives, strategic outreach, and consistent follow-ups.
• Identified and pursued new business opportunities, expanding the client base and establishing long-term relationships with key decision-makers.
• Negotiated and secured long-term service agreements with new and existing clients in the assigned territory.
• Developed customized technical and commercial solutions based on client pain points, delivering measurable value and fostering loyalty.
• Monitored market trends and competitor activities to identify emerging opportunities and guide business strategy.

Technical Support & Field Service Engineer

• Planned and executed the installation and configuration of CCTV surveillance systems and vehicle security equipment.
• Handled a wide range of technical issues in the field, ensuring timely resolution and minimal disruption.
• Provided technical support and troubleshooting assistance to internal users across multiple locations.
• Assisted in the organization, management, and inventory control of technical resources and equipment.
• Coordinated and followed up with service providers to resolve service failures and ensure uninterrupted operations.
• Liaised with various agencies and government offices across the North East region to support project implementation and compliance.
• Guided customers in understanding product features and technical advantages, enhancing user confidence and satisfaction.
• Conducted client training sessions to improve operational efficiency and product knowledge.
• Delivered on-site support during critical installations, ensuring seamless project execution and client satisfaction.
• Maintained detailed work order records to facilitate communication between departments and track progress.
• Identified and implemented process improvements, leading to increased departmental efficiency and service quality.
• Maintained accurate records of work orders, ensuring clear communication between departments regarding task progress and completion status.
• Proactively identified areas for process improvement, leading to the implementation of new strategies that increased departmental efficiency.
• Collaborated with cross-functional teams to improve product quality, leading to fewer service calls.

Technical Support Engineer | Field Service Technician

• Provided comprehensive technical services support on a rotating online/offline UPS maintenance schedule.
• Delivered on-site and remote technical support across multiple locations in the North East region.
• Analyzed, troubleshot, and diagnosed system issues, providing prompt repairs and effective solutions.
• Improved system performance through detailed root cause analysis and proactive troubleshooting.
• Conducted detailed failure analysis reports for critical incidents, contributing towards continuous improvement initiatives within the organization.
• Offered first-level customer support, ensuring the timely resolution of routine technical issues.
• Reduced equipment downtime by conducting regular preventive maintenance and implementing corrective measures.
• Enhanced customer satisfaction by addressing service requests promptly and delivering reliable technical solutions.
• Installed, configured, and tested specialized equipment across various platforms to ensure optimal performance.

IT Service & Support Engineer – HCL (Warranty Services)

• Provided on-site service support for desktops, laptops, printers, scanners, servers, and UPS systems under HCL warranty coverage.
• Handled all warranty-related repairs directly at customer sites, ensuring timely resolution and minimal downtime.
• Repaired and tested faulty equipment, ensuring restored functionality and compliance with quality standards.
• Coordinated with the Head Office technical team to resolve escalated issues and align with company service protocols.
• Reduced response times by prioritizing urgent requests and escalating issues when necessary.
• Improved customer satisfaction by promptly addressing support tickets and delivering accurate, efficient solutions.
• Reduced response times through effective prioritization of urgent service requests and proactive issue escalation.
• Implemented tailored technical solutions to enhance system performance and prevent recurring issues.
• Collaborated with cross-functional teams to troubleshoot complex problems, ensuring seamless IT operations.
• Installed, configured, and maintained hardware components and peripherals for optimal system reliability.
• Built and maintained strong relationships with key clients, serving as their primary point of contact for technical concerns.
• Utilized remote access tools to install software and applications, providing quick and efficient support.
• Contributed to team growth by assisting in the hiring and mentoring of new support engineers, sharing best practices and technical knowledge.