Chandrahasa Chinnapaka
Hyderabad
Summary
Post Graduate with 3+ years of experience with proven communication skills in various domains. Highly-motivated employee with an intent to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and mastering new skills.
Overview
4
4
years of professional experience
Work History
Seller Partner Support - Associate
Amazon Development Centre
Hyderabad
12.2021 - 06.2022
- Worked as the primary interface between Amazon and 3rd party sellers, providing timely and accurate operational support to 3rd party Sellers on the Amazon platform governed by internal service level agreements.
- Addressed chronic system issues, provide process improvements, develop internal documentation, and contributed to a team environment.
- Demonstrated end to end ownership of every seller interaction coupled with proactive problem solving and provided exceptional support to sellers.
- Actively provided solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvements and suggestions.
- Liaised with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller’s issues and questions.
Management Trainee
ProcessMAP Corporation
Hyderabad
10.2018 - 08.2021
- Worked on Lead Generation, Secondary Market Research for the SAAS EHS Software Product of the company.
- Using CRM tools for Management and Assigning of Leads and Accounts into categories and to Sales Reps before handing them over to Sales, Managing Account Opportunity Stages in the course of Closing a Deal.
- Using Analytical and Social Media Tools for Managing Ads and Engagement forthe promotion and Advertising of Company.
- Maintaining a Marketing Report for Weekly Assessment of Progress and Email Campaigns.
- Briefly experienced Digital Marketing aspect in the company in terms of SEO and SEM Optimization, Keyword Research, Content Writing in Medium, Quora.
Market Research Analyst (Intern)
ProcessMAP Corporation
Hyderabad
06.2018 - 10.2018
- Utilized Lead Generation tools such as Zoominfo, Thunderbird and Apollo to gather and organize large datasets of Potential clients.
- Conducted secondary research to identify trends in the market.
- Gathered information on competitors' pricing, products, and marketing strategies.
- Assisted Salesforce admins in updating the Database.
Education
MBA - Marketing
Badruka PG Centre
12.2018
B.Tech - EEE
CVR College of Engineering
12.2015
Skills
CRM Tools
- Hubspot
- Salesforce
- ZaapIT
- Dedup Manager
LeadGen Tools
- Apollo
- Zoominfo
- Validity
- Checker
- BriteVerify
SEO Tools
- YoastSEO
- Spyfu
- SEMrush
Social Media Tools
- Quora
- Medium
Analytic Tools
- Google Analytics
- Google Ads
Microsoft Tools
- Excel
- PowerPoint
- Word
Programming Language
- C
Timeline
Seller Partner Support - Associate
Amazon Development Centre
12.2021 - 06.2022
Management Trainee
ProcessMAP Corporation
10.2018 - 08.2021
Market Research Analyst (Intern)
ProcessMAP Corporation
06.2018 - 10.2018
MBA - Marketing
Badruka PG Centre
B.Tech - EEE
CVR College of Engineering
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