Chandrai Sarkar
Summary
Adept at Salesforce , Crisp , Zendesk and skilled in conflict resolution, I excelled at Indee by streamlining support processes and enhancing customer satisfaction, leading to increased client retention. My analytical mindset and problem-solving abilities contributed to significant operational efficiencies across roles, consistently driving improvements and fostering positive customer relationships.
Offering strong foundation in customer relations and data analysis, eager to learn and develop in dynamic environment. Delivers analytical mindset and technical skills in Excel and CRM tools. Ready to use and develop problem-solving and communication skills in Customer Success Analyst role.
Overview
3
3
years of professional experience
Work History
Customer Success Analyst
Indee
07.2024 - Current
- Streamlined support processes for increased efficiency and faster resolution times.
- Improved customer satisfaction by addressing concerns and providing timely solutions.
- Enhanced client retention through proactive communication and relationship-building efforts.
- Leveraged CRM tools to track customer interactions, maintaining accurate records for future reference and analysis purposes efficiently.
- Identified opportunities for upselling or cross-selling by understanding customers'' needs and presenting relevant solutions successfully.
- Prepared internal reports and analyses based on data from different areas.
- Collaborated with cross-functional teams to resolve complex customer issues effectively.
- Developed comprehensive knowledge of product offerings, enabling prompt assistance for clients'' inquiries.
- Provided timely feedback to product development teams based on customer input, driving continuous enhancements in functionality and usability.
- Answered constant flow of customer emails with minimal wait times.
- Produced detailed and relevant reports for use in making business decisions.
- Provided information regarding charge accounts and loyalty programs.
- Cultivated customer loyalty, promoted repeat business, and improved sales.
Customer Service Representative
Groupon
11.2022 - 07.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Handled escalated cases efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Responded to customer requests for products, services, and company information.
Sales Development Associate
BYJU'S
09.2021 - 10.2022
- Conducted market research to identify emerging trends and adjust sales strategies accordingly.
- Collaborated with cross-functional teams to ensure seamless delivery of products and services.
- Implemented innovative lead generation techniques to grow the company's prospect database.
- Increased sales leads by proactively identifying and targeting new business opportunities.
- Established rapport with prospective clients through targeted outreach campaigns that highlighted key value propositions.
- Negotiated favorable contract terms with clients, securing profitable deals for the organization.
- Improved pipeline visibility by maintaining accurate records of all activities related to prospects.
- Streamlined sales processes, resulting in increased efficiency and productivity.
- Provided exceptional customer service, leading to a high rate of repeat business.
- Worked on maintaining Customer Satisfaction which led to Customer Retention.
Education
BBA - Business Studies
BJB College
Bhubaneswar06-2021
12th Class (CBSE) - Science
D.A.V Public School
Cuttack, India05-2018
No Degree - 10th Class (CBSE)
D.A.V Public School
Cuttack, India05-2016
Skills
- Analytical mindset
- Salesforce expertise
- Software troubleshooting
- Client onboarding
- Complaint resolution
- Service standard compliance
- Customer Service
- Problem-solving abilities
- Multitasking Abilities
- Operational Efficiency
- Organizational Management
- Conflict Resolution
Languages
English
Advanced (C1)
Hindi
Advanced (C1)
Timeline
Customer Success Analyst
Indee
07.2024 - Current
Customer Service Representative
Groupon
11.2022 - 07.2024
Sales Development Associate
BYJU'S
09.2021 - 10.2022
BBA - Business Studies
BJB College
12th Class (CBSE) - Science
D.A.V Public School
No Degree - 10th Class (CBSE)
D.A.V Public School
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