CHANDRAKANT BHOSALE
Navi Mumbai,MH
Summary
Strongly skilled and dedicated ITIL Expert with a superior work ethic and client satisfaction record. Widely and deeply knowledgeable in all aspects of ITIL management and coordination. Adept multitasker able to bring a high number of simultaneous projects to completion with accuracy and professionalism.
Overview
9
9
years of professional experience
Work History
Consultant
Intellect design arena
Mumbai
06.2021 - Current
- Assist with troubleshooting and issue resolution relating to current applications, providing assistance to the development
- Provide ongoing internal reporting of performance measures and service levels
- Manage and coordinate hot fix and maintenance releases
- Coordination of work activities involving Data Centre, DBA’s, Local and Vendor teams
- Provide support to the business during day-to-day activities
- Working on DR drill, purging, Data-base archival activity.
Assistant manager
IDFC First bank
05.2020 - 12.2020
- Assist with troubleshooting and issue resolution relating to current applications, providing assistance to the development
- Provide ongoing internal reporting of performance measures and service levels
- Manage and coordinate hot fix and maintenance releases
- Coordination of work activities involving Data Centre, DBA’s, Local and Vendor teams
- Provide support to the business during day-to-day activities
- Liaise with vendor (Intellect/Tibco-capiot/Emudra) for priority L3 support related issues
- Module: 1) Correspondent Banking system allows the banks to do business at locations where they do not have a branch
- This is done by tying up with a bank which has branches in those locations
- 2) Worked on VA Module: Virtual Account as the name suggests allow a customer to set up and use an account to do business with his/her customers without disclosing the actual details of his/her account
- 3) NACH Module: NACH is a web-based solution introduced by the NPCI to provide a centralized and standardized system for all the financial institutions to do bulk transactions which are repetitive and periodic in nature
- The IGTB software is in accordance with the standards of NPCI and supports both mandate registration and automated transactions.
Application support engineer
IDFC First bank
02.2018 - 05.2020
- Handling CMS Project, Planning and implementation of UAT, Production Deployment
- Prepare Technical document, Deployment Implementation process
- Monitor RTGS, NEFT, IMPS and IFT Transaction till end of cycle
- Responsible for vendor and Support Team Management
- Handling Application support and handling day to day UAT and production issue
- Writing SQL Sub queries to generate reports and monitor issue
- Manage user and BSG by supporting their daily issues
- Responsible for raising change request for each production deployment
- Internal Deployment (Procedure, Function, Trigger, view) to meet BSG requirement
- Incident logging and escalation
- Skill: Customer interaction, Vendor Management, Project Management and Timely Support for Application
- Platform: Oracle, SQL, Linux, Putty, Arcos, H2H, Java (only while troubleshooting).
Technical Support Engineer
Impact InfoTech
05.2015 - 06.2016
- Project Entitled: Vodafone Internet
- Role: Technical Support Team
- Team Size: 30
- Clients: Vodafone Pvt Ltd
- Job Profiles: Incident Management: Handling all fault tickets of Customer and also to close the fault Ticket within SLA
- Co-coordinating with the concerned teams for the resolution of the faults within SLA (service level agreement) for the deferred network service
- Call logging for Voice services and resolving the Fault Ticket on time
- Sending RFO (Reason for Outage) to Customers
- Analyzing and submitting Monthly uptime report to customers
- Submitting Daily tracker to customer followed by daily call which involves daily issues with updated status and daily Fault Tickets status
- Repeat Fault analysis and daily call with customer to reduce number of tickets.
Education
Bachelor of Science - Information Technology
Kirti Collage, Dadar West
MUMBAI06.2014
Skills
- Problem-Solving
- Attention to Detail
- Team Leadership & Development
- Client Relationships
- Project Management
- Change Management
- Project Analysis
- Disaster Recovery Planning
Languages
English
Hindi
Marathi
Academic And Professional Pursuits
- T.Y B.Sc.(IT), Mumbai University, 2014, 61.23%
- XII Standard, Maharashtra State Board, 2011, 51.00%
- X Standard, Maharashtra State Board, 2008, 65.07%
Personal Information
- Date of Birth: 11/14/92
- Gender: Male
- Marital Status: Single
Hobbies and Interests
Listening Music, Playing Cricket
Disclaimer
I hereby declare that all the above information given by me in this application is correct to best of my knowledge.
Timeline
Consultant
Intellect design arena
06.2021 - Current
Assistant manager
IDFC First bank
05.2020 - 12.2020
Application support engineer
IDFC First bank
02.2018 - 05.2020
Technical Support Engineer
Impact InfoTech
05.2015 - 06.2016
Bachelor of Science - Information Technology
Kirti Collage, Dadar West