CHANDRAKANTH KALLEM
Hyderabad
Summary
Results-oriented Process Associate with extensive experience in business operations management within wholesale and retail sectors. Expertise in workflow optimization, vendor coordination, and customer relationship management. Skilled in resolving inquiries efficiently while ensuring compliance and quality standards. Committed to continuous improvement and delivering high-quality service in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Process Associate
Genpact India PVT LTD
Hyderabad
08.2023 - 08.2025
- Resolved customer service inquiries within established time frames while maintaining a high level of quality assurance.
- Supported customer inquiries by providing timely and clear responses.
- Assisted in processing daily transactions using company software.
- Maintained accurate transaction records to ensure compliance with company guidelines.
- Maintained accurate records and documentation, ensuring compliance with company standards.
- Collaborated with team members on operational tasks to streamline workflow.
- Conducted daily process reviews to pinpoint improvement opportunities and enhance overall efficiency.
- Contributed to team meetings by sharing ideas for efficiency improvements.
- Participated in training sessions to learn company policies and procedures.
Business Operations & Marketing Wholesale & Retail
Business (Wholesale & Retail)
hyderabad
01.2021 - 07.2023
- Managed business operations for wholesale and retail enterprise, overseeing strategic and operational functions to enhance operational efficiency.
- Developed and executed marketing initiatives that enhanced product visibility and expanded customer reach in local markets.
- Coordinated inventory control, procurement, and order fulfillment processes across wholesale and retail channels, optimizing supply chain effectiveness.
- Strengthened customer relationships, leading to increased repeat business through targeted service optimization.
- Supported financial tracking and sales reporting, facilitating informed decision-making and effective cost-control measures.
Education
MBA - Business Administration And Management
Aurora PG College
Hyderabad12-2020
Bachelor of Science - MSC's
Sphoorthy Degree & Pg College
Hyderabad12-2017
MPC -
Narayana Junior College
Hyderabad04-2013
Ssc -
HayathNagar Public School
Hyderabad05-2011
Skills
- Workflow optimization
- Business operations
- Customer support
- Compliance monitoring
- Problem resolution
- Time management
- Attention to detail
- Effective communication
- Team collaboration
- Organizational skills
- Critical thinking
- Presentation skills
- Interpersonal skills
- Marketing strategy
Languages
English
Advanced (C1)
C1
Hindi
Proficient (C2)
C2
Telugu
Proficient (C2)
C2
Timeline
Process Associate
Genpact India PVT LTD
08.2023 - 08.2025
Business Operations & Marketing Wholesale & Retail
Business (Wholesale & Retail)
01.2021 - 07.2023
MBA - Business Administration And Management
Aurora PG College
Bachelor of Science - MSC's
Sphoorthy Degree & Pg College
MPC -
Narayana Junior College
Ssc -
HayathNagar Public School