Chandrasekar Chakrapani
Technical Account Manager
Bangalore
Summary
Technical Account Manager with more than 10 years of hands-on experience to manage Global System Integrator(GSI) Partners at all levels of Hybrid IT Infrastructure Management solutions, architecture design, solution development and support in Enterprise, Telco, Finance and Banking sectors. Managing Global System Integrator's large IT deals and closely working with Sales Executives along with Partner Technical experts to build Solutions and generate pipeline to Sales organization. Helping Partners to build GTM solutions to make more sustainable and strong business to end customers
Overview
22
22
years of professional experience
5
5
years of post-secondary education
Work History
Technical Account Manager
Microfocus (HPE/HP)
Bangalore
11.2010 - 12.2021
- Performed technical selling of Hybrid IT management and Cloud Management (CMP) solutions which increased from 15% growth in license sales
- Established trust in solutions and value that provides to customers which has improved 30 % retaining end customers
- Business and requirement analysis helped in winning 10% of large bids in year
- Hybrid solution architecture (on-prem, Cloud Native and SaaS solutions)
- Team management & Collaboration improved product efficiency by 25%
- Effective communication on solution highlights were creating leads and generating pipeline.
- Building rapport with partner technical community increased in considering solutions for RFPs.
Advisory IT Specialist
IBM
Bangalore
02.2008 - 11.2010
- Performed pre-sales activity of IBM Tivoli Netcool Service Assurance suite for 200 domestic customers.
- Performed solutions and sales support engagement with Channel Partners to increase success rate to sell Netcool solutions
- Established customer discussions to understand requirements for optimized Solution
- Created re-usable Architecture diagrams and HW specs for various Netcool solutions to minimize partners effort by 50%.
- Performing Solution review/Demo/PoC for qualified customers.
Technical Lead/ Sr Solution Architect
Wipro Technologies
Bangalore
05.2000 - 02.2008
- Performed technical Solutions for Enterprise, Telco and Banking customers using different products like CA Spectrum/e-Health/ HP NNM/ Micromuse Netcool.
- Increased customer satisfaction by following best practice guidelines in implementing and solutioning of Event Management Systems.
- Involved in requirement analysis and presenting final solutions to customers increased in quality in building optimized solution
- Increased Operation efficiency by implementing, automation tools to minimize the MTTR for large Telecom organizations in AT&T, Malaysia telecom etc.
- Aligning solutions to ITIL and eTOM process and framework to improve the solution standards.
Education
Master of Science - Applied Electronics
Bharathiar University
Coimbatore 07.1991 - 05.1993
Bachelor of Science - Electronics
Bharathiar University
SNR College 07.1988 - 05.1991
Skills
Partner Business Management
undefinedAccomplishments
Successfully implemented Multi-tenant BSM/NMS solution for Management Services Platform
Successfully completed the solution selling to Partner with Containerized(docker & Kubernetes) solution(BYOK) at Public cloud(Azure/AWS) [L'Oreal, Dupont, Here Technologies, Metro)
Designed and implemented at GSI Partner's Center of Execelence(CoE) HP BSM Solution Monitoring with Business Use cases
Involved in Technical Marketing at GSI partner locations to build brand value/pipeline with GSI during campaigns
Closely working with partners on the pain points and challenges to feed product development team and Product Marketing team to improve the product
ORION - Best Team Award & Trailblazers Award
This is a star Brigade Excellence Award at Wipro Technology Infrastructure Services
Timeline
Technical Account Manager
Microfocus (HPE/HP)
11.2010 - 12.2021
Advisory IT Specialist
IBM
02.2008 - 11.2010
Technical Lead/ Sr Solution Architect
Wipro Technologies
05.2000 - 02.2008
Master of Science - Applied Electronics
Bharathiar University
07.1991 - 05.1993
Bachelor of Science - Electronics
Bharathiar University
07.1988 - 05.1991
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