Lead the engineering vertical for the SMS messaging channel, contributing to a $600 million business in Marketing Cloud.
Spearheaded critical initiatives, including dynamic link tracking, intelligent reporting, and Contract-to-Code automation, resulting in restored trust, deliverability, and a 400-hour reduction in manual operations.
Led cross-functional teams in the design, development, and deployment of highly scalable deliverables, ensuring alignment with business goals.
Principal Group Engineering Manager
Microsoft India R&D Limited
Hyderabad
05.2016 - 03.2022
Oversaw multiple teams and managers, directing the Product Key and Supply Chain services portfolio, which is vital to safeguarding billions in revenue for Microsoft.
Executed a multi-year roadmap focused on service excellence, including the modernization of services, achieving 99.9% reliability, and optimizing infrastructure for planet-scale capabilities.
Led DevOps and live site culture initiatives, ensuring high security and readiness for global scale.
Managed key customer engagements, successfully addressing escalations and driving continuous service improvement.
Staff Engineering Manager
Qualcomm India Private Limited
Hyderabad
03.2008 - 04.2016
Led multiple teams across various projects including OMCQC, Plaza Retail, and Connectivity Engine, driving the design, development, and deployment of enterprise solutions.
Managed end-to-end engineering activities, from architecture and design to testing, implementation, and production support.
Fostered a culture of innovation, leading teams to deliver high-quality products that meet customer needs and business objectives.
Collaborated with global teams and stakeholders to ensure successful project delivery within scope, schedule, and budget.
Software Architect / Principal Engineer
Arris
Bangalore & Portland
12.2000 - 01.2008
Architected and developed critical components for the Policy Services Manager product, interacting with business partners and customers for interoperability testing and deployment.
Led the design and development of protocol processing for PacketIP-KDC, an authentication server for VOIP-enabled broadband networks.
Managed the development of secure firmware upgrade modules and SNMPv3 key management services for CableLabs specifications.
Software Engineer / Senior Software Engineer
Honeywell India Private Limited
Bengaluru
07.1998 - 11.2000
Developed and tested end-to-end enhancements for Honeywell's XBS product, including backend and frontend components, and proprietary communication stacks.
Education
Master of Engineering (M.E.) - Computer Science & Engineering
Motilal Nehru National Institute of Technology
Allahabad, India
06.1998
Bachelor of Engineering (B.E.) - Electronics & Communications
Sri Venkateswara University
Tirupati, India
06.1996
Skills
Technical leadership
People leadership
Architecture & Design & development of large scale distributed systems
Project Management
Team Leadership
Stakeholder and Risk management
Strong Communication & Collaboration
Customer relationship management
Service Excellence
Problem Solving
Awardsaffiliations
Recipient of National Science Talent Search Exam
Multiple Spot Awards at Honeywell, ARRIS, and Qualcomm
CableLabs Key Security Spec Member for Packet Cable 2.0 QOS and Cable Home 1.1 (2001-2003, 2006-2007)
Patents
System and Method for Smart Presentation System (US 20190286890, April 2021)
Mitigating Absence of Skill Input During Collaboration Session (US 20180308036, April 2017)
Fair Bandwidth Redistribution Algorithm (US 8862765, October 2014)
Timeline
Senior Director, Software Engineering
Salesforce India Private Limited
04.2022 - Current
Principal Group Engineering Manager
Microsoft India R&D Limited
05.2016 - 03.2022
Staff Engineering Manager
Qualcomm India Private Limited
03.2008 - 04.2016
Software Architect / Principal Engineer
Arris
12.2000 - 01.2008
Software Engineer / Senior Software Engineer
Honeywell India Private Limited
07.1998 - 11.2000
Master of Engineering (M.E.) - Computer Science & Engineering
Motilal Nehru National Institute of Technology
Bachelor of Engineering (B.E.) - Electronics & Communications
Finance Executive at AIX Connect India Private Limited (Formerly Known as Airasia India Private Limited)Finance Executive at AIX Connect India Private Limited (Formerly Known as Airasia India Private Limited)