CHANDRASEKHARA GOUD JEERIGANUR
Yelahanka
Summary
Dynamic IT Delivery and Digital Transformation Executive with over 28 years of progressive leadership experience driving enterprise technology, AI-led service delivery, and P&L ownership across Fortune 500 organizations. Proven in managing global delivery across IT Infrastructure and application portfolios, and accelerating business growth through innovation and modernization. Known for delivering measurable bottom-line impact, operational excellence, and stakeholder value by leveraging automation, AI/ML, and customer-centric service models. A transformative leader with deep expertise across Healthcare, Insurance, BFS, Retail, and Hi-Tech sectors, and a successful record with ITC Infotech, Cognizant, Capgemini, Infosys, iGATE, CSC, and Satyam Computer Services. Demonstrates strategic technology leadership through continuous learning, alignment with evolving business priorities, and close collaboration with CXOs and enterprise IT leaders. Recognized for driving profitable growth through lean methodologies, automation, and a strong partner ecosystem focused on value realization and innovation.
Overview
28
28
years of professional experience
Work History
Vice President, Delivery
ITC Infotech
04.2021 - Current
- Delivery Partner for Key Accounts with annual revenue of $28M, spearheaded delivery and deployment of AI-powered service desk and automation programs, including generative AI chatbot and digital employee experience platforms, resulting in a 35% reduction in operational costs and a 25% boost in client satisfaction.
- Co-led enterprise-wide adoption of AI chatbots (Bold360, Aisera) and digital experience monitoring (NexThink), driving significant improvement in user experience and demand reduction.
- Built a successful EUC practice from the ground up, scaling the team to 400+ members and delivering over 15 high-impact projects.
- Awarded Phenomenal Leader (2022-23) for excellence in digital delivery and client impact.
Director, Delivery
Capgemini, Cognizant Technology Solutions
08.2014 - 03.2021
- Portfolio Delivery Led for BFSI clients in UKI geo with annual revenue of $54M, spearheaded the end-to-end delivery encompassing End User Services, Data Center, Networking, Cloud, and Tools implementation, consistently achieving operational excellence and surpassing client expectations.
- Led “Automation as a Program” across service portfolios, achieving $2.4M in annualized savings and up to 45% automation penetration for marquee clients.
- Shaped pre-sales and RFP responses for large-scale digital and transformation engagements, closing over $25M in new business.
- Forged alliances with platform vendors, enabling end-to-end AI-powered offerings in cloud, infrastructure, and emerging technologies.
- Successfully led a large-scale transition involving 140 employees for a client in the Philippines, achieving a 100% transition success rate with seamless knowledge transfer and no business disruption.
Delivery Manager
Infosys
01.2008 - 08.2014
- Program Director with P&L responsibility for a $58M ACV multi-services vendor consolidation program, managing cost levers, and operational dashboards tracking automation ROI and service improvements.
- Global Service Desk and Deskside support for 120K users across globe.
- Level 1, 2 and 3 application support for 2500+ applications across LOBs.
- Datacenter management – Compute, Storage, back-up and Databases with 38K servers and 2K+ databases.
- NOC and Network management with 40K+ network devices.
- Led a large-scale talent transformation initiative to develop a next-generation workforce, strategically positioning the organization for accelerated growth during the economic recovery following the 2008 crisis.
- Have won prestigious PRIMA award at Infosys for successful implementation of Individual Productivity initiative and driving down the cost of operations.
Delivery Manager, Lead, Developer
iGATE, CSC and Satyam Computers
11.1997 - 01.2008
- Program managed a large-scale application rationalization initiative for a major Insurer, optimizing the application portfolio to reduce complexity, and enhance efficiency.
- Application Development/Maintenance, Insurance Policy Admin systems - Vantage One & Ingenium, Automation of policy documents/statements using Document Sciences tools and Data warehousing – PL/SQL and Informatica across Insurance and Healthcare domains.
Education
Master’s in Computer Applications -
Post-Graduate in Cloud Computing -
Skills
- Delivery Leadership
- Digital Transformation
- P&L Management & Portfolio Growth
- Pre-Sales & Deal Shaping
- Delivery Excellence
- Operational Excellence
- Client Relationship Management
- AI Platforms
- Cloud
- Data
Technology And Domain Skills
Bold360, Aisera, NexThink, ServiceNow, RPA Tools, AWS, Azure, PG in Cloud Computing, Informatica, Oracle, Data warehousing and analytics, Java, SQL, Shell Scripting, COBOL, EMC’s Document Management tools, BFSI, Insurance, Healthcare, Retail, Hi-Tech
Key Business Wins And Delivery Achievements
- Spearheaded and secured a $1.5M ServiceNow ITAM implementation program through strategic cross-selling initiatives at ITC Infotech.
- Generated $10M in new business within the Digital Workplace Services portfolio, expanding the infrastructure practice footprint at ITC Infotech.
- Successfully renewed key client contracts valued at $20M by demonstrating strong delivery governance and operational excellence.
- Contributed $32M incremental annual revenue at Cognizant through targeted pre-sales support and upsell opportunities across existing accounts.
- Led end-to-end transition, tools transformation and operational stabilization of more than 5 large-scale Infrastructure Services programs at Cognizant within planned timelines.
- Pioneered and institutionalized the 'Automation as a Program' initiative across the SBU between 2017 and 2019, driving $2.4M in cost savings and achieving 45% automation penetration.
- Achieved 8% year-over-year reduction in Cost of Delivery through strategic levers including pyramid optimization, left-shift models, demand reduction, continuous service improvement, and automation initiatives.
Personal Information
- Date of Birth: 01/10/73
- Visa Status: USA B1/B2 Visa (Valid till 08/34)
Career Chronicles
- ITC InfoTech, Vice President, Delivery, 10/24 - Till Date
- Cognizant Technology Solutions, India, Director - Delivery, 03/15 - 03/21
- Capgemini India, Associate Director - Infrastructure Services, 09/14 - 02/15
- Infosys Ltd., Delivery Manager, 07/13 - 08/14
- Group Manager, 10/11 - 06/13
- Sr. Project Manager, 01/08 - 09/11
- IGATE Global Solutions, Sr. Project Manager, 04/07 - 01/08
- Computer Science Corporation, Deputy Consultant, 06/05 - 08/06
- Satyam Computers Pvt. Ltd, Sr. Systems Analyst, 04/03 - 06/05
- Systems Analyst, 04/01 - 03/03
- Sr. Software Engineer, 04/99 - 03/01
- Software Engineer, 11/97 - 03/99
Awards
- Phenomenal Leader, ITC Infotech, 2022-2023
- Best Automation Adoption, 2016 GAAPS Summit
Certification
PG in Cloud computing
Timeline
Vice President, Delivery - ITC Infotech
04.2021 - Current
Director, Delivery - Capgemini, Cognizant Technology Solutions
08.2014 - 03.2021
Delivery Manager - Infosys
01.2008 - 08.2014
Delivery Manager, Lead, Developer - iGATE, CSC and Satyam Computers
11.1997 - 01.2008
Great Lakes Institute of Management - Post-Graduate in Cloud Computing,
Shri Venkateshwara University - Master’s in Computer Applications,