Chandrashekar PNN
Bangalore
Summary
Dynamic Key Account Sales Manager with a proven track record at M/s Atlas Copco India Pvt Ltd., excelling in strategic relationship management and contract negotiation. Expert in market trend analysis, I drive business development and enhance customer satisfaction, consistently achieving sales targets while mentoring junior staff in effective account management.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
24
24
years of professional experience
Work History
Key Account Sales Manager
M/s Atlas Copco India Pvt Ltd.
Bangalore
09.2018 - Current
- Developed strategic relationships with key account clients to enhance satisfaction.
- Collaborated with cross-functional teams to deliver tailored solutions for clients.
- Analyzed market trends and competitor activities to inform sales strategies.
- Conducted regular account reviews to assess client needs and service quality.
- Trained and mentored junior sales staff on best practices in account management.
- Prepared and presented sales forecasts to senior management for decision-making.
- Negotiated contracts and pricing structures to maximize profitability for key accounts.
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Analyzed and reported on sales performance of key accounts in comparison to overall company goals.
- Negotiated pricing terms with customers while maintaining profitable margins.
- Identified new business opportunities through market research, competitive analysis, and industry trends.
- Identified new business opportunities and leads for key clients.
Senior Sales Engineer (Aftermarket)
M/s Atlas Copco India Pvt Ltd.
Bangalore
12.2013 - 08.2018
- Designed customized solutions for clients using advanced engineering tools.
- Conducted technical presentations to demonstrate product features and benefits.
- Responded promptly to inquiries from potential customers regarding product specifications and pricing options.
- Identified opportunities for business development within existing accounts.
- Provided technical support for existing customers during the sales process.
- Influenced product roadmap, establishing new revenue streams by applying consumer and market trends analytics.
Senior Service Engineer / Aftermarket Engineer
M/s Atlas Copco India Pvt Ltd.
Bangalore
02.2006 - 11.2013
- Provided technical support to clients on product usage and troubleshooting.
- Conducted regular site visits to ensure customer satisfaction and compliance.
- Implemented best practices in safety and quality standards during servicing activities.
- Diagnosed, tested and repaired complex technical problems on customer systems.
- Responded promptly to customer inquiries regarding product usage or technical issues.
- Communicated effectively with customers via phone, email and chat support channels.
- Assessed equipment function and developed repair plans during visits to customer locations.
- Ensured compliance with company policies, standards and best practices.
- Identified root cause of system malfunctions and implemented corrective action to prevent recurrence.
- Efficiently executed shut downs for planned maintenance.
- Participated in the development and execution of energy-saving initiatives, reducing operational costs.
Service Engineer
M/s Equipment & Spares
Bangalore
07.2004 - 01.2006
- Equipment & Spares are authorized dealers for Ingersoll Rand India Ltd.
- Analyzing and resolving critical problems in screw compressors & Piston Compressors.
- Analysis of Airend element bearings through SPM instruments.
- Ensure proper territory coverage.
- Product demonstration, factory visit and Warranty administration.
- Failure analyses problem solving & technical reporting
- Installed and maintained industrial equipment for diverse client needs.
- Conducted regular inspections to ensure optimal equipment performance.
Service Engineer Trainee
M/s Accura Solutions P Ltd
Bangalore
11.2001 - 06.2004
- Accura Solutions are authorized dealers for Modi Xerox India Ltd.
- Installation, Service and trouble shooting of copiers.
- Installed, configured, and commissioned new copier equipment according to specifications.
- Responded quickly to emergency calls from customers regarding technical issues.
- Negotiated maintenance contracts, ensuring favorable terms and reliable service provision.
Education
Diploma in Mech Engg -
M.N. Technical Institute
Bangalore06-2001
Skills
- Strategic relationship management
- Customer relationship management
- Contract negotiation
- Market trend analysis
- Business development
- Technical presentations
- Sales pipeline management
- Key account management
- Interpersonal communication
- Negotiation techniques
Languages
- Kannada
- English
- Hindi
- Tamil
Personal Information
- Father's name: Late N Nanjundappa
- Date of birth: 03/29/77
- Nationality: Indian
Languages
Kannada
Native
Native
Hindi
Intermediate (B1)
B1
English
Advanced (C1)
C1
Tamil
Intermediate (B1)
B1
Accomplishments
Best Sales Engineer (CTS Division) in 2023
References
References available upon request.
Timeline
Key Account Sales Manager
M/s Atlas Copco India Pvt Ltd.
09.2018 - Current
Senior Sales Engineer (Aftermarket)
M/s Atlas Copco India Pvt Ltd.
12.2013 - 08.2018
Senior Service Engineer / Aftermarket Engineer
M/s Atlas Copco India Pvt Ltd.
02.2006 - 11.2013
Service Engineer
M/s Equipment & Spares
07.2004 - 01.2006
Service Engineer Trainee
M/s Accura Solutions P Ltd
11.2001 - 06.2004
Diploma in Mech Engg -
M.N. Technical Institute