Chandrashekar S
Lead Business Consultant
Bangalore
Summary
Successful business professional with demonstrated track record consulting. Exceptional program, team and project manager. Skilled at mentoring staff, integrating ideas and customizing approaches to support specific means and goals.
Overview
11
11
years of professional experience
6
6
years of post-secondary education
Work History
Lead Business Consultant
Immidart Technologies LLP
Bangalore
06.2019 - Current
- Conceptualized and deployed enhanced product features and optimized implementation for use in marketing strategies.
- Established criteria for each milestone within product roadmap as means to measure developmental progress.
- Developed product documentation to communicate upcoming features and products to internal teams.
- Coordinated project planning and execution with team members and team leads.
- Collected customer requirements, directed testing and conducted continuous evaluations to make proactive adjustments to marketing approaches.
- Provided personalized business consulting and overhauled services to strengthen client success.
- Coordinated design meetings and decisions with internal departments and teams.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Managed product demonstrations and testimonials for performance evaluation.
- Reviewed new opportunities to drive business strategy at planning sessions.
- Maintained positive vendor relations to build strong partnerships.
- Enhanced client satisfaction ratings by resolving difficult customer issues through completion.
Functional Consultant
Immidart Technologies LLP
Bangalore
10.2016 - 05.2019
- Conducted interviews with key business users to collect information on business processes and user requirements.
- Communicated and explained business requirements to team members to understand and implement functional demands.
- Offered input for complex documents to support client-ready final versions.
- Developed, configured and tested applications for accurate alignment with business requirements.
- Liaised between development team and other internal teams to assist with resolution of system issues.
- Identified process inefficiencies through gap analysis and outlined sensible solutions.
- Wrote effective documentation for each client implementation to deliver comprehensive sets of requirements and alignment with business objectives.
- Worked with key internal partners to distill complex concepts into pragmatic and simplified solutions.
- Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.
- Developed diagrams to describe and lay out logical operational steps.
Team Lead
Wipro Technologies
Bangalore
06.2013 - 10.2016
- Directed and supervised team of 7 members responsible for processing immigration visa applications.
- Trained new team members by relaying information on company procedures and immigration laws.
- Carried out day-to-day duties accurately and efficiently.
- Applied lean and six sigma methodologies for process optimization and improvement.
- Provided process information to internal IT team to build system for automating the manual process.
- Carried out testing of the internally developed application to ensure it is aligned with the business objectives.
- Provided weekly and monthly reports to senior management for SLA adherence and visa outcomes.
- Engaged in user support interactions via telephone, chat and email platforms.
- Drove operational improvements with respect to early filing of visa extension and avoiding unnecessary premium services which resulted in savings.
- Conducted briefing sessions for employees to attend the visa interviews at the consulate.
- Oversaw the vendor relationship, including providing feedback regarding service levels and review invoices for accuracy.
- Tracking service levels (SLA) and constantly ensuring SLA adherence.
Executive
Wipro Technologies
Bangalore
12.2010 - 06.2013
- Collecting complete documents from employees for visa processing, preparing visa request letters for consulate and Embassies.
- Ensure compliance with relevant immigration laws for various visa types in countries worldwide.
- Conducting mock interviews for junior resources applying for US B1 visas.
- Managed reports to obtain information on visa expiry and/or preparation for notification to employees to collect documentation to extend current visas.
- Tracking and monitoring visa fee payment activity and maintaining utilization reports.
- Projecting rejection report on a quarterly basis and taking necessary measures to bring down the percentage of rejection
- Provide an end- to-end solution to the queries received by Employees and internal service connect team related to mobility and immigration.
Education
MBA - Business Administration
Symbiosis Distance Learning
Bangalore 03.2013 - 03.2015
Bachelor of Science - Computer Science
Bangalore University
Bangalore 03.2007 - 10.2010
Skills
Planning and execution
Timeline
Lead Business Consultant
Immidart Technologies LLP
06.2019 - Current
Functional Consultant
Immidart Technologies LLP
10.2016 - 05.2019
Team Lead
Wipro Technologies
06.2013 - 10.2016
MBA - Business Administration
Symbiosis Distance Learning
03.2013 - 03.2015
Executive
Wipro Technologies
12.2010 - 06.2013
Bachelor of Science - Computer Science
Bangalore University
03.2007 - 10.2010
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