Chandrashekar V

Consultant

Advantedge Health Care

Bangalore

01.2022 - Current

Successfully managed the Credit Balance process, leading a team of four employees to consistently meet month-to-date (MTD) targets in alignment with client expectations.
Transitioned the credit balance process to the day shift due to lower call volumes. Oversaw quality during the transition and provided hands-on support through hand-holding sessions until the process stabilized.
Contributed to the Refund Automation initiative by identifying website-based refund options for most payers, significantly reducing paperwork.
Completed all special projects assigned by the client on time, and with high quality. I also supervised the CRAD Old AR Clearing Project.
Gained valuable experience in Accounts Receivable (AR), including maintaining AR reports, and managing a team. Collaborated closely with the manager to oversee a team of 40 employees.
Effectively handled the Change Healthcare disruption by identifying alternative methods to bill claims and retrieve remittances and payments.
Discovered and implemented 835 remit formats to reduce manual payment posting, thereby minimizing manual effort.
Proactively learned new reports and process updates, and shared knowledge to build a strong backup team. With managerial guidance, I helped create mentors to ensure smooth process continuity.
Played a key role in transitioning responsibilities to multiple supervisors and mentors, ensuring seamless operations without disruptions.
Regularly proposed innovative ideas to improve workflows, and delegated tasks to team members eager to learn and grow.
Leading a small team of seven to manage and resolve OCB, unapplied, CI, MC, VACCN denials, and rejections, ensuring timely completion of sub-actions and reports, along with supporting the AR Night Team.
Provided support to the AR Day, Payments, and Rejection Teams whenever assistance was needed from the AR Night Team.