CHANDRASHEKHAR M

Accomplished Senior Product Owner with over 14.6 years of experience leading Cloud transformation and Data engineering initiatives for industry leaders including TRUEFY, EMIDS, HP, and Walmart. Expert in building scalable data platforms and pipelines using Azure, AWS, Databricks, Datafactory, Synapse, SQL and Python. Owned product strategy and execution for an AI & Analytics platform, delivering advanced analytics features that led to a 70% improvement in query efficiency and a +15-point boost in NPS. Led strategy, GTM, and product marketing for an AI-powered customer service agent platform, resulting in a 35% reduction in support tickets and a 25% increase in CSAT across enterprise clients. Directed platform-wide UX transformation, grounded in user research and behavioral insights—achieved a 30% faster task completion rate and 22% increase in engagement. Partnered with engineering and data science to deliver intelligence-driven features like automated recommendations and dynamic segmentation—growing dashboard usage by 45%. Delivered 8+ product features across web, mobile, and APIs, accelerating adoption by 3x and cutting onboarding time by 40%. Developed GTM narratives, positioning, and enablement playbooks, boosting sales win rates by 20% and driving a 15% improvement in customer retention. Navigated complex risk/compliance processes to enable seamless, secure product delivery with 100% audit compliance and zero escalations.

• "Cloud Champion Award" at HP for designing cost-effective, scalable data infrastructure.
• Recognized for “Innovation in Automation” at Emids for building performance dashboards and mentoring junior engineers.
• Successfully led 15+ cross-functional teams in high-visibility cloud transformation projects.
• Created a reusable customer segmentation framework used across 3 marketing verticals at Coforge.

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