Front Office Supervisor
Jasraj Palace
Hi, I’m
Chandra Shekhar Sharma
Front Office Supervisor
Bihar
Summary
Dynamic Front Office Supervisor at Jasraj Palace, adept at enhancing guest satisfaction through strategic problem-solving and relationship building. Proven expertise in staff management and invoicing, successfully training new employees and fostering a collaborative environment. Recognized for effectively coordinating operations, ensuring seamless guest experiences, and maintaining accurate financial records.
Work History
Jasraj Palace
Front Office Supervisor
Job overview
- Assisted guests with special requests, demonstrating excellent problem-solving skills and a commitment to customer satisfaction.
- Coordinated with other departments to resolve any guest issues promptly, ensuring a seamless guest experience from arrival to departure.
- Organized staff scheduling effectively to maintain appropriate coverage during peak hours without compromising service quality.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Trained new front office staff, ensuring thorough understanding of hotel policies and procedures.
- Collaborated with housekeeping and maintenance teams to ensure room availability and quality standards were met.
- Maintained accurate financial records, including daily reports on sales transactions, cash drawer balances, and room charges.
- Developed strong relationships with repeat customers through personalized service and attention to detail in meeting their needs.
- Contributed valuable insights during management meetings, ultimately influencing hotel policies and procedures for better guest satisfaction.
- Conducted regular performance evaluations for front office staff to foster professional growth and development opportunities.
- Promoted positive work environment by fostering teamwork among front office staff members.
- Created, prepared, and delivered reports to various departments.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
Education
M.R.D.M College MeghaulBegusarai
B.sc from Science
Skills
Proficient in Software
Persuasion skills
EPBX equipment master
Staff supervision
Invoicing and billing
Hotel information
Staff Management
Issue handling
Relationship building
Workflow planning
Strategic planning
Timeline
M.R.D.M College Meghaul
B.sc from Science