Open To Work
CHANDRIKA BANERJEE
Kolkata
Summary
Results-driven Learning and Development Professional with over 11 years of experience designing and managing enterprise learning solutions. Collaborates with business leaders to identify skill gaps and develop targeted interventions that enhance employee performance. Implements HR strategies to improve organizational efficiency and leverages various HR software, including SaaS applications and learning management systems.
Overview
2
2
Languages
11
11
years of professional experience
Work History
Senior Associate – Assurance Learning & Development
PwC SDC Kolkata
Kolkata
08.2025 - Current
- Managed learning initiatives for assurance business, enhancing skills across multiple teams.
- Partnered with business leaders to identify learning needs and recommend capability-building solutions.
- Coordinated leadership, technical compliance, and professional development programs to strengthen workforce capabilities.
- Executed learning initiatives end-to-end, including planning, scheduling, communication, delivery, and reporting.
- Collaborated with internal stakeholders and subject matter experts to design impactful learning experiences.
- Monitored learning effectiveness through feedback analysis and performance metrics.
- Supported digital learning initiatives and virtual learning delivery.
- Maintained learning records, ensuring governance and compliance with organizational standards to support effective training delivery.
I.T. Analyst
Tata Consultancy Services (TCS)
Kolkata
05.2024 - 08.2025
- Designed AWS cloud training programs, achieving 30% increase in cloud competency.
- Developed training materials on AWS services that improved employee performance.
- Supported rollout of new cloud initiatives and training programs for successful implementation.
- Utilized LMS and analytics to track training effectiveness and drive improvements.
- Monitored training metrics, including attendance and engagement, to assess program effectiveness.
- Coordinated training logistics, aligning programs with organizational goals.
- Provided support and coaching to employees, addressing queries and facilitating learning resources.
- Collaborated with legal teams to conduct regular audits, ensuring adherence to labor laws.
Business Analyst (HR Implementation Consultant)
Tata Consultancy Services (TCS)
Kolkata
04.2022 - 04.2024
- Led high-profile HCM project, collaborating with organization and clients to achieve objectives.
- Implemented Dayforce solutions to ensure compliance and enhance customer satisfaction through tailored configurations.
- Engaged with clients across US, UK, and NAR regions to implement Dayforce best practices, aligning solutions with client-specific needs.
- Managed benefits processing and payroll integration, focusing on accuracy and efficiency.
- Conducted consulting sessions, meticulously documenting meeting minutes for client reference.
- Facilitated creation and execution of 'day in the life' scenarios and parallel test plans to validate functionality and user experience.
- Maintained comprehensive documentation in alignment with federal, state, and provider regulations.
- Served as backup project manager during team lead absence to ensure continuity.
HR Functional Analyst
Capgemini Technology Services India Ltd.
Kolkata
03.2019 - 03.2022
- Configured workflows in Neocase integrated with SAP, enhancing hire-to-retire processes.
- Managed application support for global HR applications to optimize employee data management.
- Executed regular activities to enhance HR module functionality and performance.
- Collaborated with business leaders to establish integrated HR strategies supporting growth and engagement.
- Partnered with leaders and centers of excellence to cultivate high-performing teams and positive workplace culture.
- Established community of practice among HR business partners to foster innovation and share best practices.
- Maintained comprehensive understanding of corporate functions to steer talent development initiatives.
- Spearheaded performance improvement initiatives in collaboration with global centers of excellence to deliver consistent employee experiences.
Learning & Development Consultant – Process Associate
Capgemini Technology Services India Ltd.
Kolkata
09.2015 - 02.2019
- Designed and delivered training sessions aligned with organizational objectives.
- Managed corporate induction programs to enhance onboarding experiences.
- Analyzed training effectiveness, providing insights for continuous improvement.
- Resolved training-related queries for Nordic clients to enhance support experience.
- Explained learning and development policies to ensure clarity for client inquiries.
- Implemented talent management processes to foster employee growth and development.
- Launched employee engagement practices to improve morale and foster team collaboration.
- Offered HR policy guidance to ensure compliance and consistency across the organization.
Process Associate
Wipro Limited
Kolkata
02.2015 - 05.2015
- Resolved customer inquiries, ensuring operational targets were consistently met.
- Developed expertise in BT systems to improve customer service delivery.
- Identified and communicated issues affecting customer satisfaction to queue owners and support teams for resolution.
- Contributed to ad-hoc projects that improved customer service efficiencies.
Education
MBA (HR) - New Delhi
Indira Gandhi National Open University (IGNOU)
New Delhi12-2014
Master of Computer Applications (MCA) - Kolkata
West Bengal University of Technology
Kolkata06-2014
Bachelor of Computer Applications (BCA) - Kolkata
West Bengal University of Technology
Kolkata06-2011
Skills
- HRIS (Dayforce, Neocase, SAP)
- Learning strategy
- Training evaluation
- Talent management
- Program management
- Learning analytics
- Analytical skills
- Problem-solving
- Communication skills
- Interpersonal skills
Awards & Honor
- Spot Award
- Process Innovation
- Star Performer of the Month
Professional Highlights
- 11+ years of progressive Learning & Development experience.
- Currently leading learning initiatives within PwC's Assurance Learning & Development function.
- Extensive experience in capability building, leadership development, and enterprise learning.
- Strong track record of partnering with senior stakeholders to deliver business-focused learning solutions.
- Experienced in managing both classroom and digital learning ecosystems.
Languages
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Timeline
Senior Associate – Assurance Learning & Development
PwC SDC Kolkata
08.2025 - Current
I.T. Analyst
Tata Consultancy Services (TCS)
05.2024 - 08.2025
Business Analyst (HR Implementation Consultant)
Tata Consultancy Services (TCS)
04.2022 - 04.2024
HR Functional Analyst
Capgemini Technology Services India Ltd.
03.2019 - 03.2022
Learning & Development Consultant – Process Associate
Capgemini Technology Services India Ltd.
09.2015 - 02.2019
Process Associate
Wipro Limited
02.2015 - 05.2015
MBA (HR) - New Delhi
Indira Gandhi National Open University (IGNOU)
Master of Computer Applications (MCA) - Kolkata
West Bengal University of Technology
Bachelor of Computer Applications (BCA) - Kolkata
West Bengal University of Technology