Chandrima Bardhan
Summary
Passionate Learning and Development professional with extensive experience in instructional design, project management, and learning experience design. Resourceful and innovative Instructional Designer with experience in e-learning and curriculum development. Offering insightful analysis of content and design to create value-added learning programs that achieve desired business outcomes. Strong communication and interpersonal skills to build relationships with stakeholders and assess learning needs.
Overview
19
19
years of professional experience
Work History
Senior Manager - Learning Experience Designer
Fidelity Investments
08.2017 - Current
- Managed sales, onboarding, leadership development, and diversity and inclusion learning projects for different groups in a 70 k strong organization
- Executed appropriate staffing and budgetary plans to align with business forecasts in more than 30 projects.
- Created curricula, and research topics and conceptualized course format, subject matter, and presentation.
- Planned and monitored the implementation of technology-based learning programs for two offerings.
- Targeted diverse learning modalities in the development of new course content and training programs for all learning interventions.
- Developed assessments and user polls to evaluate course effectiveness, altering content and delivery to achieve employee learning goals.
Lead - Senior Instructional Designer
Compunnel
09.2015 - 01.2017
- Developed thorough design documents and training plans utilizing effective instructional methods.
- Provided job analysis in line with instructional design principles for successful mentoring.
- Consulted with clients to define program development and instructional design needs.
- Selected and modified existing instructional materials and developed new instructional materials.
- Developed course outlines, documentation and assessment strategies to maintain instructional design direction.
Senior Instructional Designer
Trizetto
02.2015 - 09.2015
- Developed thorough design documents and training plans utilizing effective instructional methods.
- Planned and initiated training outlines and online instruction modules by conducting task and learner analyses.
- Conducted QA checks for all instructional media to verify instructionally sound content.
Team Lead - Instructional Designer Senior Analyst
Accenture
04.2011 - 02.2015
- Created design documents, storyboards and authored courses for various clients
- Developed assessments and user polls to evaluate course effectiveness, altering content and delivery to achieve client learning goals.
- Targeted diverse learning modalities in the development of new course content and training programs.
- Analyzed and evaluated training effectiveness and program outcomes.
Assistant Professor - Business Communication
MCKV Institute of Engineering and Management
07.2009 - 04.2011
- Evaluated and supervised student activities and performance levels to provide reports on academic progress.
- Mentored students and communicated internship and employment opportunities.
- Built strong rapport with students through class discussions and academic advisement.
- Contributed to campus activities to promote positive university image.
Assistant Manager - Operations
HSBC Electronic Data Processing Services
04.2005 - 07.2009
- Helped 23 team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Analyzed and reported on key performance metrics for 11-member team to senior management.
- Developed and implemented strategies to maximize customer satisfaction.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Monitored employee productivity and optimized procedures to reduce costs.
- Developed and maintain operational guidelines for staff.
Education
Masters in English -
Rabindra Bharati University
Post Graduate Diploma in Mass Communication and Journalism -
Jadavpur University
Certificate in Instructional Design -
Creative Agni
Certificate in Project Management Fundamentals -
Google
Skills
- Instructional Strategies
- Needs Assessment
- Curriculum Design
- New Employee Training
- Stakeholder Management
- Project Management
- Resource Allocation
- Budget Administration
- Coaching and Mentoring
Accomplishments
- Created Sales training for Relationship Managers and Sales Managing Director of 1k
- Created onboarding learning plan for 5k audience
- Implemented D&I training on Cultural Etiquette, Conscious Inclusion, and Disability Etiquette for 70k audience
Projects Topics
- Sales Training
- Onboarding
- Diversity and Inclusion
- Compliance
- Product knowledge
- Leadership development
- Effective Communication
Authoring Tools
- Vyond
- Visme
- Storyline
- Qualtrics
- Audacity
- Openshot
- Murf
- Degreed
- Fuel 50
Other Applications
- SharePoint
- MS Office Suite
- JIRA
- SumTotal
- Fuel 50
Timeline
Senior Manager - Learning Experience Designer
Fidelity Investments
08.2017 - Current
Lead - Senior Instructional Designer
Compunnel
09.2015 - 01.2017
Senior Instructional Designer
Trizetto
02.2015 - 09.2015
Team Lead - Instructional Designer Senior Analyst
Accenture
04.2011 - 02.2015
Assistant Professor - Business Communication
MCKV Institute of Engineering and Management
07.2009 - 04.2011
Assistant Manager - Operations
HSBC Electronic Data Processing Services
04.2005 - 07.2009
Masters in English -
Rabindra Bharati University
Post Graduate Diploma in Mass Communication and Journalism -
Jadavpur University
Certificate in Instructional Design -
Creative Agni
Certificate in Project Management Fundamentals -
Google
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