Chandrima Mukhopadhyay
Gurgaon,India
Summary
Results-oriented Customer Care Professional with business guidance and development with around 5 years' experience in high-stakes financial environments. Proven expert in fostering brand loyaltythrough empathetic problem-solving, strategic upselling, and personalized service. Consistently exceeds sales targets while maintaining 98%+ customer satisfaction and first-call resolution rates. To drive business development and operational excellence
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Advisor
Concentrix India Pvt. Ltd.
Gurgaon, India
08.2024 - 03.2025
- Strategic upselling & Operational experience demonstrating the unique value of our products/services while addressing client needs and expectations.
- Engaged with customers to better understand needs and deliver excellent service
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
- Guaranteed first-class customer service, enthusiastically anticipating and catering to customer needs and requirements.
- Maintained up-to-date knowledge of product offerings, promotions, and policies.
- Assisted customers with the decision making of purchasing goods by conducting consultations to determine needs and make suggestions based on these.
Inside Sales Representative
Majorel India Pvt. Ltd
Gurgaon, Haryana
01.2023 - 02.2024
- Assessed customer needs through detailed consultations, recommending products that perfectly matched their requirements.
- Developed new business opportunities within existing accounts, resulting in expanded market share.
- Addressed customer service enquires quickly and accurately.Maximised customer satisfaction by resolving service issues promptly.
- Built rapport with customers through courteous and professional communications.
- Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction.
- Maintained accurate records of customer interactions, detailing inquiries, comments, and resolutions for future reference.
- Followed up with customers to offer additional support and check resolution satisfaction.
Sr. Business Development Representative
Doon Consulting
Gurgaon, Haryana
09.2021 - 12.2022
- Strengthened company partnerships through effective relationship management and communication with key stakeholders.
- Led account growth through effective upselling and customer retention.
- Maintained detailed client data and identified cross-selling opportunities.
- Assisted customers with product-related questions, feedback and complaints.
- Guaranteed first-class customer service, enthusiastically anticipating and catering to customer needs and requirements.
- Monitored customer satisfaction metrics, identifying trends and developing strategies to address areas of concern.
- Developed customer service guidelines and procedures, standardising response times and quality of service across the team.
Sr. Customer Service Executive
Kocher Infotech Pvt. Ltd
Gurgaon, Haryana
05.2020 - 06.2021
- Drive exceptional customer experiences by managing multichannel support and maintained service quality and streamlined after-sales support ensuring consistent delivery of exceptional service to clients..
- Responded to customer inquiries and queries to provide thorough and speedy resolutions with blended emailing and chat.
- Assisted customers with product-related questions, feedback and complaints.
- Maintained up-to-date knowledge of company products and services to provide accurate information to customers.
- Handled high-volume telephone calls to address and resolve customer queries.
Associate Consultant
Policybazaar Web Aggregator Pvt. Ltd.
Gurgaon, India
02.2019 - 12.2019
- Analyzed data to identify areas for improvement, adjusting strategies accordingly for better results.
- Consulted customers on insurance products to ensure good customer experience and upselling.
Education
BBA - Business Management
IBMR - (Bharathiar University)
Skills
- Lead Generation & Strategic Sales Planning
- Client Relationship & Customer Support
- Upselling & Cross-Selling Techniques
- CRM Tools: Salesforce & Microsoft Dynamics
- Productivity Suites: Microsoft 365 & Google Workspace
- Cloud Platforms & Analytics: Google Cloud, Google Analytics
Languages
English
Hindi
Bengali
Certification
Microsoft MS-900: Cloud Fundamentals
Timeline
Customer Service Advisor
Concentrix India Pvt. Ltd.
08.2024 - 03.2025
Inside Sales Representative
Majorel India Pvt. Ltd
01.2023 - 02.2024
Sr. Business Development Representative
Doon Consulting
09.2021 - 12.2022
Sr. Customer Service Executive
Kocher Infotech Pvt. Ltd
05.2020 - 06.2021
Associate Consultant
Policybazaar Web Aggregator Pvt. Ltd.
02.2019 - 12.2019
BBA - Business Management
IBMR - (Bharathiar University)