Summary
Overview
Work History
Education
Skills
Certification
Languages
Work Availability
Timeline
Generic
Chandrima Mukhopadhyay

Chandrima Mukhopadhyay

Gurgaon,HR

Summary

Versatile sales and service professional with 5+ years’ experience in multichannel customer support and business development. Skilled in delivering high-impact solutions across voice, chat, and email in fast-paced, blended environments.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Business Development

Concentrix India Pvt. Ltd.
08.2024 - 03.2025
  • Aided in business development efforts by identifying potential clients and initiating contact through various channels.
  • Created compelling proposals that demonstrated the unique value of our products/services while addressing client needs and expectations.

Inside Sales Representative

Majorel India Pvt. Ltd
01.2023 - 02.2024
  • Delivered sales pitches and closed deals in B2C/B2B settings.
  • Actively participated in meeting and sales events to learn latest developments and brainstorm new strategy meetings to improve outreach.
  • Developed new business opportunities within existing accounts, resulting in expanded market share.

Sr. Business Development Representative

Doon Consulting
09.2021 - 12.2022
  • Strengthened company partnerships through effective relationship management and communication with key stakeholders.
  • Led account growth through effective upselling and customer retention.
  • Maintained detailed client data and identified cross-selling opportunities.

Sr. Customer Service Executive

Kocher Infotech Pvt. Ltd
05.2020 - 06.2021


  • Drive exceptional customer experiences by managing multichannel support and maintained service quality and streamlined after-sales support ensuring consistent delivery of exceptional service to clients..
  • Responded to customer inquiries and queries to provide thorough and speedy resolutions with blended emailing and chat.

Associate Sales Consultant

Policybazaar Web Aggregator Pvt. Ltd.
02.2019 - 12.2019


  • Analyzed sales data to identify areas for improvement, adjusting strategies accordingly for better results.
  • Consulted customers on insurance products and closed monthly sales targets.

Education

BBA - Business Management

IBMR - (Bharathiar University)
Gurgaon, India

Skills

  • Lead Generation & Strategic Sales Planning
  • Client Relationship & Customer Support
  • Upselling & Cross-Selling Techniques
  • CRM Tools: Salesforce & Microsoft Dynamics
  • Productivity Suites: Microsoft 365 & Google Workspace
  • Cloud Platforms & Analytics: Google Cloud, Google Analytics



Certification

Microsoft MS-900: Cloud Fundamentals

Languages

English
Advanced (C1)
Hindi
Intermediate (B1)
Bengali
Intermediate (B1)

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Business Development

Concentrix India Pvt. Ltd.
08.2024 - 03.2025

Inside Sales Representative

Majorel India Pvt. Ltd
01.2023 - 02.2024

Sr. Business Development Representative

Doon Consulting
09.2021 - 12.2022

Sr. Customer Service Executive

Kocher Infotech Pvt. Ltd
05.2020 - 06.2021

Associate Sales Consultant

Policybazaar Web Aggregator Pvt. Ltd.
02.2019 - 12.2019

BBA - Business Management

IBMR - (Bharathiar University)

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Chandrima Mukhopadhyay