Learning new things
Chandru J
Team Leader
Bangalore
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Sr.Team Leader
Gebbs Healthcare Solutions pvt.ltd
Mumbai
10.2021 - Current
- Managing the Team of 35 Members driving towards meeting the client expectations.
- Maintain and adhere to the client SLA to meet client deliverables.
- Analysis the Inventory for effective collection-oriented results.
- Interact with client frequently in getting required resource or support in resolving the issues of payor's which is out of offshore scope.
- Creating Daily, Weekly and Monthly reports to understand where the team is standing
- Conducting PKT's on monthly basis.
- Providing regular feedback to team.
- Identifying the Bottom performer and provide training on where he is lacking.
- Discovered training needs and provided coaching.
- Set clear team goals and delegated tasks and set deadlines.
- Identifying the best performers in the team and appreciate them and showing them the path on future goals.
Team Leader
Omega Healthcare Management services pvt.ltd
Bangalore
07.2018 - 09.2021
- Handling team of 50 Members
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Devised and implemented processes and procedures to streamline operations.
- Creating daily, weekly & Monthly reports
AR Associate
Omega Healthcare Management services pvt.ltd
Bangalore
01.2016 - 06.2018
- Ensure Complete review of the claims and forwarded to correct insurance companies.
- Contact insurance carriers or other responsible parties to confirm the payment details
- Handling the claims of denials and no response work queue and followup review and document accordingly.
- Contact patient for updated insurance information when necessary
- Perform timely and accurate submission of claims.
Associate
AXA Business services Pvt.Ltd
Bangalore
01.2013 - 12.2015
- Joined as a fresher for BAL - NB Project
- Responsible for each claims which has assigned.
- Taken the initiatives on adhoc activities.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Worked varied hours to meet seasonal and business needs.
- Trained and mentored junior staff on customer service strategies and techniques.
Education
High School Diploma -
Chamrajpet Pre-University College
Karnataka 06.2010 - 07.2012
GED -
NIMT College
Karnataka 06.2014 - 06.2017
Skills
Strategic planning
Business Development
Performance improvement
Staff education and training
Client Service
Account management
Certification
IRDA certification
Interests
Timeline
Sr.Team Leader
Gebbs Healthcare Solutions pvt.ltd
10.2021 - Current
Team Leader
Omega Healthcare Management services pvt.ltd
07.2018 - 09.2021
AR Associate
Omega Healthcare Management services pvt.ltd
01.2016 - 06.2018
GED -
NIMT College
06.2014 - 06.2017
IRDA certification
02-2014
Associate
AXA Business services Pvt.Ltd
01.2013 - 12.2015
High School Diploma -
Chamrajpet Pre-University College
06.2010 - 07.2012