Mandar More
Dombivali
Summary
Meticulous Senior Operations Manager with 7 years of experience building business goals and facilitating achievement. Collaborative leader leveraging employee talent and encouraging autonomy. Revenue-driven budget manager meeting quarterly and annual targets with ease. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.
Overview
9
9
years of professional experience
Work History
Sr.Team Leader - Senior Manager
Motilal Oswal pvt ltd
02.2022 - Current
- Acquisition of new clients from online lead source
- Increased the efficiency and productivity of an 80 member team
- Ensured effective utilization of online lead sources for achieving maximum conversions.
- Enhanced revenue through cross selling of mutual funds and swing trading software while overseeing basket investments,managing PMS and AIF portfolios, and generating leads for loan products and insurance
- Focusing on revenue point of view
- Handling HNI clients
- Responsible for the recruitment, training, induction and coaching of manpower across levels
- Lead an effective resource planning team, ensuring that resource is fully utilised and any contact demand is effectively covered
- MIS preparation for daily activity of team members
- Meeting evaluation targets of the team.
Assistant manager - Contact center
Ketto Online Ventures
08.2021 - 01.2022
- Manage, mentor, and grow a team of 45 plus tele-callers & supervisors
- Responsible for the recruitment, training, induction and coaching of manpower across levels
- Be responsible for the end to end pre-sales management and associated customer experience, supporting cross company initiatives to drive improvements, improve efficiency and reduce complaints
- Set the strategy for the development of the contact center, staying abreast of new practices and technologies, ensuring that we gain and maintain recognition for the quality of customer service
- Lead an effective resource planning team, ensuring that resource is fully utilised and any contact demand is effectively covered
- Applying best practise, develop continuous improvement plans and make recommendations based upon the employee and customer insight
- Deliver cost efficiencies and increased in Customer Satisfaction Scores (NPS)
- Enhance the quality of customer interactions, ensuring quality assurance, compliance, regulatoryand legal obligations are met across all interactions
- Reviewing and clearly defining all contact center roles, any required shift and candidate profiles required across the contact center operation.
Sales Team Lead
5PaisaCAPDigital
11.2017 - 03.2021
- Acquisition of new business partners and existing competition
- Focusing on revenue point of view
- Mutual fund Analysis and advising as per risk appetite
- Serving with market research and updates
- Handling HNI clients
- Responsible for trading on behalf of client
- Providing insights and investment advice to the potential and existing clients
- Develop and maintain along-term relationship with customers to maintain a high level of retention of the existing customer and also focus on generating new business
- Providing training to new joiners on products
- MIS preparation for daily activity of team members
- Meeting evaluation targets of the team.
Store Manager
Reliance Telecom
05.2015 - 09.2017
- Motivating sales teams, creating business strategies, developing promotional material, and training a new staff
- Managing internal and external relationships, work with cross-functional team
- Overseeing the daily operations of astore
- Grievance handling in daily operations.
Education
Graduate -
IIMS
01.2019
H.S.C -
Holy Angels Jr. college
01.2012
SSC -
Swami Vivekanand Highschool (Maharashtra Board)
01.2010
Skills
- Customer Focus
- Motivational Skills
- Team Development
- Strategic Planning
- Teamwork and Collaboration
- Problem-Solving
- Team motivation
Personal Information
- Title: Sr Team Leader- Manager
- Date of Birth: 10/13/1993
- Nationality: Indian
- Marital Status: Single
Timeline
Sr.Team Leader - Senior Manager
Motilal Oswal pvt ltd
02.2022 - Current
Assistant manager - Contact center
Ketto Online Ventures
08.2021 - 01.2022
Sales Team Lead
5PaisaCAPDigital
11.2017 - 03.2021
Store Manager
Reliance Telecom
05.2015 - 09.2017
Graduate -
IIMS
H.S.C -
Holy Angels Jr. college
SSC -
Swami Vivekanand Highschool (Maharashtra Board)
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