Chandu Naidu Karatam
Digital Media Manager
Hyderabad
Summary
Accomplished Account Manager offering extensive experience in developing account plans, increasing revenue and deepening customer relationships. Excellent communication and problem solving abilities. Ready to bring 7 years' experience to challenging new position with industry-leading team at Escape Velocity private Limited.
Overview
11
11
years of professional experience
6
6
years of post-secondary education
4
4
Certifications
Work History
Senior Account Manager
Escape velocity private limited
Hyderabad
12.2017 - Current
- Cultivated productive relationships with business representatives and consulted closely to uncover needs and match to available solutions.
- Delivered sales presentations and pitches to clients, upper management and junior sales associates for demonstration.
- Closed business deals with partner businesses to increase company profits 100%.
- Organized client feedback and introduced streamlined process of replying to and rectifying complaints.
- Sold new products and services and developed new accounts to maximize revenue potential.
- Created training program for lower-level employees to increase sales and customer satisfaction.
- Contributed to annual revenue goals by selling new services and developing new accounts.
- Worked with customers to develop strategic business and account plans.
- Mentored junior account management professionals to develop skills and increase company revenue.
- Provided extensive support in sales, technical and business areas to key accounts.
- Trained and coached sales team members servicing accounts.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Reviewed and mitigated discrepancies to increase sales, reduce costs and streamline processes.
- Coordinated with internal teams to facilitate prompt delivery of client Campaigns.
- Recommended brand products to customers to encourage repeat purchases and foster customer loyalty.
Regional Sales Manager
Escape velocity digital private limited.
Hyderabad
01.2020 - 03.2023
- Finalized sales contracts with high-value customers.
- Achieved regional sales objectives by coordinating sales team, developing successful strategies, and servicing accounts to strengthen business relationships.
- Collaborated with senior executives to evaluate performance in regional area and develop strategies to expand revenue generation.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Contacted key accounts regularly and achieved high satisfaction scores by routinely re-assessing needs and resolving conflicts.
- Introduced cost-saving initiatives to reduce losses and increase profit margin.
- Modeled strong negotiation skills to help team members close tough deals with lucrative clients.
- Attended industry conferences and tradeshows to stay up-to-date with market trends and customer needs.
- Participated in sales calls with direct reports to strengthen customer relationships and uncover possible opportunities for growth.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Built relationships with customers and community to establish long-term business growth.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Delivered recommendations to long-term accounts to promote brand awareness to key audience.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Social Media Manager
Geetha Arts
Hyderabad
08.2015 - 11.2017
- Increased customer engagement through social media.
- Developed marketing content such as blogs, promotional materials, and advertisements for social media.
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
- Designed and implemented social media strategies to align with business goals.
- Analyzed and reported social media and online marketing campaign results.
- Managed relationships with third-party vendors and suppliers to establish timely delivery of services.
- Suggested and implemented new features to develop brand awareness.
- Authored fresh and engaging press releases and prepared complete press kits.
- Identified metrics to measure and evaluate effectiveness of public relations campaigns and initiatives.
- Oversaw social media presence and aligned posts to include branding and trending ideas.
- Managed editorial calendars and rescheduled PR events and meetings.
- Cultivated strong corporate image and identity with clear branding.
Manager of Operations
Tamada media private limited
Hyderabad
08.2012 - 08.2015
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Partnered with vendors and suppliers to effectively manage and budget.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Developed and maintained relationships with external vendors and suppliers.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Increased profit by streamlining operations.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Trained and guided team members to maintain high productivity and performance metrics.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Assisted in recruiting, hiring and training of team members.
- Mitigated business risks by working closely with staff members and assessing performance.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Reported issues to higher management with great detail.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Education
Bachelor of Technology - Biomedical Engineering
Gokaraju Rangaraju Engineering & Techonolgy
Hyderabad, India 04.2005 - 04.2009
Master of Science - Information Technology
Northumbria University
08.2010 - 08.2012
Skills
Operations
Order management
Goals and performance
Product and service sales
Strategic planning
Staff Management
Scheduling
Cold Calling
Digital marketing
Networking skills
Sales Reporting
Upselling
Sales analysis
Account servicing skills
Customer rapport
Client Development
Management collaboration
Account development
Team Training
Cold calling skills
Researched sales leads
Converting leads
Relationship building and management
Prioritizing workflows
Additional Information
Worked on Below Platform,
Amazon Ad-Server ( Formely know as Sizmek).
Its a third party End to end measurement platform, Helps brands or customers have control over their digital campaigns. The tool helps measure, create and optimize your campaigns.
Quartile: Worlds Largest E-Commerce Cross Channel platforms.
Adverity: Ai Based marketing platform, helps you have a birds eye view of all your campaigns under one platform.
Certification
Amazon Ad server
Gaming, motorcycle riding, Football
I play games on gaming consoles in my free time to reduce stress ) favorite games Call of duty and fifa. Go on Bike rides with friends every alternate week, Training my body to go for long drives. Ultimate goal is to ride to ladakh.
A big Manchester United Fan, A red devil
Timeline
Regional Sales Manager
Escape velocity digital private limited.
01.2020 - 03.2023
Senior Account Manager
Escape velocity private limited
12.2017 - Current
Social Media Manager
Geetha Arts
08.2015 - 11.2017
Manager of Operations
Tamada media private limited
08.2012 - 08.2015
Master of Science - Information Technology
Northumbria University
08.2010 - 08.2012
Bachelor of Technology - Biomedical Engineering
Gokaraju Rangaraju Engineering & Techonolgy
04.2005 - 04.2009