Channing Baker
Hagerstown
Summary
Detail-oriented and versatile professional with a background in AI technology support and office administration. Experienced in GenAI testing, accessibility evaluations, and user guide creation, with a strong foundation in Microsoft Office tools, customer service, and data analysis. Proven ability to troubleshoot AI applications, manage user feedback, and collaborate effectively across teams. Adept at improving processes, maintaining accurate records, and supporting both technical and administrative operations. Brings strong time management, staff training, and organizational skills developed through roles in both tech and office environments.
Overview
4
4
years of professional experience
2020
2020
years of post-secondary education
Work History
Gen AI Technician Analyst
CACI International
12.2024 - 07.2025
- Assisted in troubleshooting and resolving technical issues in AI applications.
- Conducted testing of AI algorithms to validate functionality and reliability.
- Performed RAG evaluation testing on GenAI model
- Performed Guardrails testing on GenAI model
- Managed customer access to GenAI model
- Performed accessibility testing for AI applications
- Worked on creating FAQ’s to be used on AI applications
- Created a User Guide for AI applications
- Compiled and managed user feedback to better improve our AI Applications
OFFICE ADMINISTRATOR
Cen-Sor Security
Cambridge City
05.2021 - 11.2024
- Processed invoices, payments, and incoming and outgoing mail
- Answered phone calls and managed inquiries from customers
- Made paperwork for technicians
- Made templates in Microsoft Excel/Word
- Managed the schedule for technicians
- Remotely programmed communicators installed by our technicians
- Monitored office supply needs with consistent inventory checks and requisition approvals
- Used Microsoft Office tools for analysis and communication
- Trained employees in job-specific tasks and evaluated continuing education needs to improve team performance
- Provided customer service support and responded to inquiries in a timely manner
- Created and maintained filing systems, both electronic and paper-based, to facilitate quick retrieval of documents
- Managed accounts payable and receivable processes, including invoicing customers and vendors
- Ordered supplies as needed while adhering to budget constraints
Education
Northeastern High School
Fountain City, INBBA - BUSINESS ADMINISTRATION
Indiana University East
Richmond, IN05.2022
Skills
- Microsoft Office
- Accessibility Testing
- AI Troubleshooting
- AI Integrated Testing
- AI Prompt Testing
- Guardrails Testing
- User Guide Creation
- Team Collaboration
- Data Analysis
- Feedback Collection and Analysis
- Customer Service Management
- Customer Relationship Management
- Office Management
- Planning Events
- Deposit Collection
- Accuracy
- Improvements
- Time Management
- Staff Training
- Microsoft Excel
References
References available upon request
Timeline
Gen AI Technician Analyst
CACI International
12.2024 - 07.2025
OFFICE ADMINISTRATOR
Cen-Sor Security
05.2021 - 11.2024
Northeastern High School
BBA - BUSINESS ADMINISTRATION
Indiana University East