Rupam Mondal
Gen AI Analyst
Andul
Summary
Detail-oriented and analytical Content Moderation QA professional with over one year & 7 months of experience in digital content review, quality audits, and policy enforcement across social media and user-generated content platforms. Proven expertise in identifying moderation errors, conducting root cause analysis, and providing actionable feedback to improve accuracy and compliance with platform guidelines. Adept at working in fast-paced environments, ensuring high-quality standards, and collaborating with cross-functional teams. Strong communicator with a passion for maintaining content integrity and user safety.
Overview
2
2
years of professional experience
2
2
Certifications
3
3
Languages
Work History
Gen AI Analyst
iMerit Technology Services Pvt. Ltd.
03.2024 - Current
- Reviewed user-generated content (UGC) across video, text, and images for guideline violations, and content auditing.
- Collaborate with policy, training, and ops teams to align moderation practices.
- Troubleshooting and Problem Solving: Issue identification, root cause analysis.
- Communication Skills: Effective communication with cross-functional teams.
- Attention to Detail: Rigorous content review and quality checks to ensure high standards.
- Team Collaboration: Working with internal teams to improve processes, and increase productivity.
- Flag harmful, abusive, or inappropriate content while maintaining platform integrity.
- Conduct quality checks on moderated content to ensure alignment with platform policies.
- Audit and assess cases handled by content reviewers, providing scores and feedback.
- Support new moderator onboarding by sharing feedback insights and best practices.
- Prepare weekly and monthly QA reports, highlighting areas of concern, and suggesting improvements.
- Facilitated training sessions on AI technologies for team members, enhancing skills and knowledge across the organization.
Education
Bachelor Of Technology - Electrical Engineering
Camelia Institute Of Technology & Management
Hooghly, West Bengal01.2023
Diploma of Higher Education - Electrical Engineering
Elitte Institute Of Engineering & Management
Kolkata, West Bengal01.2020
Secondary Education -
New Andul HC School
Howrah, West Bengal01.2017
Skills
Content Moderation & QA Auditing
Policy Enforcement & Compliance
Root Cause & Error Analysis
Attention to Detail
Performance Metrics Monitoring (SLAs, KPIs)
Evaluation of performance metrics
Quality assurance
Team collaboration
Time management
Critical thinking,Adaptability and flexibility
Process improvement
Onboarding support
Team coordination
Certification
Certified AWS Solution Architect - DataSpace Academy, Grade - AA [EC2,S3,IAM,LAMBDA,RDBMS,CloudFront]
Timeline
Gen AI Analyst
iMerit Technology Services Pvt. Ltd.
03.2024 - Current
Bachelor Of Technology - Electrical Engineering
Camelia Institute Of Technology & Management
Diploma of Higher Education - Electrical Engineering
Elitte Institute Of Engineering & Management
Secondary Education -
New Andul HC School