CHARAN G

● Took care of Google wallet chargeback accounts and the customer transactions.

● AML and KYC compliance.

● Maintained good report with various managers from different verticals and provided the feedback on the process to ensure we are meeting all the required goals.

● Managed the team effectively to ensure all the targets are met and educated the team members in improving the quality.

● Matching of Customers available stated data to financial transactions made by the customer to find suspicious transactions related to the alerts generated.

● Reviewing, analyzing and investigating regarding money laundering, fraudulent retail accounts except business related.

● Tools used: CIT (Customer investigation tool), LexisNexis (RMS), Clear and Open Search Engines like Google, LinkedIn, Facebook (Govt. websites, Criminal Databases) etc.

● Observed customer transactions to identify fraudulent activity such as account take over, friendly fraud, theft and similar other risks.

● Met key performance indicators (AHT, productivity, quality, PKT, Targets)

● Resolved queued transactions within the service level agreements to reduce potential revenue losses.

● Resolved customer issues within service level agreement.