Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Projects
Timeline
Generic

CHARAN NEELAM

Hyderabad

Summary

I am a dynamic Site Reliability Engineer (SRE) with over 6+years of experience in crafting, overseeing, and enhancing highly available systems on AWS. I possess strong expertise in system performance optimization and automation, particularly through AI tools. My hands-on experience as a Database Administrator has equipped me with a comprehensive grasp of database management and performance tuning. I'm committed to enhancing operational efficiency and reliability

Overview

6
6
years of professional experience

Work History

Site Reliability Engineer

Klaus IT
01.2022 - Current
  • Company Overview: Company specializing in technology services
  • Engineered and maintained reliable infrastructure using AWS EC2, RDS, and EKS, ensuring 99.9% uptime
  • Deployed CI/CD pipelines using Harness.io; resolved production issues promptly to reduce risk and downtime.
  • Developed 10 custom Grafana dashboards for Kubernetes health and infrastructure usage, reducing manual log-checking time by 40%
  • Migrated 100 monitoring configurations from AppDynamics to Instana, increasing incident visibility by 35%.
  • Automated hourly sales reporting to Microsoft Teams via Python, saving 3 hours of manual effort daily.
  • Leveraged AWS CloudWatch & CloudTrail to detect issues preemptively, improving compliance audit readiness by 25%.
  • Company specializing in technology services

Database Administrator (Secondary Role)

Klaus IT
01.2022 - Current
  • Company Overview: Company specializing in technology services
  • Company specializing in technology services
  • Created and deployed an AI Copilot bot that reduced DBA task lookup time by 50% via instant SOP retrieval from Confluence.

Database Analyst

PayAsia
12.2020 - 01.2022
  • Managed over 20 production MSSQL and PostgreSQL instances, performing IOPS tuning and instance right-sizing to cut cloud costs by 15%.
  • Optimized 100 complex SQL queries, reducing average execution time by 40% and enhancing overall database performance.
  • Supported application teams with data modeling and query performance tuning
  • Led implementation of automated 70% of repetitive DBA tasks.
  • Maintained high-performance SQL Server environments with 99.9% uptime
  • Created monitoring scripts and automated health checks to reduce manual work
  • Designed stored procedures and reports to support payroll data integrity

Data Analyst

Tech Mahindra
11.2018 - 12.2020
  • Company Overview: Company specializing in technology services
  • Worked on massive data cleansing and transformation pipelines for network analytics
  • Improved data processing efficiency using optimized SQL logic and automation
  • Company specializing in technology services
  • Client: Cisco

Education

PGDM - Business Analytics

Vishwa Vishwani Business School
06.2023

B.Com - Computers

Kakatiya University
06.2016

Skills

Cloud & Infrastructure:

AWS, AWS EC2, Auto Scaling, Route53, S3, RDS, IAM, EC2, CloudTrail, CloudWatch, Terraform, Kubernetes

Monitoring Tools:

AppDynamics, Instana, Graylog, SolarWinds, Grafana, IDERA, Performance Insight, Site24/7

CI/CD & DevOps:

Jenkins, CI/CD, GitHub, Nexus, JFrog, Maven, Ansible, Bash, Harness, Shell Scripting

Configuration & Automation:

Ansible, Terraform, Power Automate, PowerApps, Python

Database Technologies:

Microsoft SQL Server, PostgreSQL, MySQL, Couchbase, Cassandra, PGAdmin, SQL, SQLectron

Analytics & BI:

Microsoft Power BI

Service Management & Ticketing Tools:

JIRA, ServiceNow, SummitAI

Version Control & Collaboration:

GitHub, Confluence

Alerting & Incident Management:

PagerDuty

IDEs & Development Tools:

Visual Studio

Emerging Technologies:

Generative AI

Accomplishments

  • Achieved a 30% reduction in mean time to recovery (MTTR) through integration of advanced monitoring tools.
  • Be10X certified - Generative AI and Prompt Engineering.
  • AWS certified Solutions Architect - In progress.
  • Kubernetes Fundamental - In progress.
  • AI-Driven Copilot for SOPs, Built a prompt-based bot for SOP retrieval via Confluence using GPT.

Languages

Advanced, Proficient, Upper Intermediate

Projects

Grafana Dashboards for Kubernetes, Designed real-time dashboards referencing Graylog metrics. Python-Based Notification System, Automated hourly sales reports via Microsoft Teams using Python. Incident-to-Power BI Flow, Pushed Squadcast alert data to Power BI using Power Automate.

Timeline

Site Reliability Engineer

Klaus IT
01.2022 - Current

Database Administrator (Secondary Role)

Klaus IT
01.2022 - Current

Database Analyst

PayAsia
12.2020 - 01.2022

Data Analyst

Tech Mahindra
11.2018 - 12.2020

PGDM - Business Analytics

Vishwa Vishwani Business School

B.Com - Computers

Kakatiya University

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CHARAN NEELAM