CHARANYAA PARAMESWARAN
Bangalore
Summary
Seasoned billing and financial analyst with over seven years of experience spread across multiple domains. Proven track record delivering value to customers and working with large cross-functional teams in multi-cultural and multi-national environments.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Client Services Project Manager
Sabre Travel Solutions
Bangalore, IN
10.2022 - Current
- Assessed existing operational workflows and implemented RPA automation strategies to improve overall efficiency.
- Managed GDS implementation processes for NDC programs, prioritizing organizational alignment and delivering superior execution quality.
- Evaluated and addressed technical obstacles in SAP Midas and Salesforce systems to improve the effectiveness of agency billing and incentives management processes.
- Redesigned billing workflows for analyst team, ensuring effective integration of innovative products and strategic initiatives in travel industry.
- Created detailed training documentation and ensured easy access to current procedures for all team members.
- Directed resolution workflows for complex system and billing inquiries, facilitating timely responses and uninterrupted service.
- Reviewed financial considerations and outlined business requirements to streamline operational workflows.
- Managed project delivery by overseeing team coordination, focusing on effective user acceptance testing and meticulous documentation of processes.
- Analyzed existing processes and implemented improvements that significantly enhanced service delivery and client satisfaction.
- Created detailed project schedules and coordinated resource management to ensure optimal workflow efficiency.
- Oversaw project management for complex initiatives, ensuring cross-functional team alignment and on-time, budget-compliant outcomes.
- Orchestrated communication strategies among stakeholders to promote understanding of project milestones and alignment.
- Analyzed project performance data to identify trends and recommend actionable insights.
- Facilitated training sessions for team members to enhance skills and knowledge sharing.
- Established risk management strategies to mitigate potential project disruptions effectively.
- Optimized vendor programs by vetting producers, negotiating rates and monitoring services.
- Maintained timeline and budget guidelines for daily operations and all projects.
- Reached out to old accounts to initiate revenue streams with [Number]% success rate.
- Designed innovative and attractive content that aligns with current trends and production capabilities.
- Hired, developed and managed creative services team of internal employees and freelancers.
- Spearheaded process optimization initiatives that led to a reduction in resource utilization while maintaining high-quality results.
- Served as the primary point of contact for clients, addressing concerns and resolving issues in a timely manner to maintain satisfaction.
- Negotiated contracts with vendors ensuring favorable terms for both parties contributing towards long-term partnerships.
- Developed and maintained project plans for successful completion within budget and on time.
- Collaborated with stakeholders to define project scope, goals, and deliverables aligned with business objectives.
- Evaluated vendor proposals to select best-fit partners for various projects based on cost-effectiveness, quality assurance measures, and timeline commitments.
- Managed cross-functional teams to ensure timely delivery of high-quality deliverables.
- Championed change management efforts by effectively communicating new procedures to all relevant stakeholders.
- Monitored project progress and made adjustments as necessary to ensure successful outcomes.
- Improved project efficiency by streamlining communication and implementing agile methodologies.
- Maintained strong relationships with clients through regular updates, issue resolution, and post-project followups.
- Mentored junior staff members, providing guidance in the development of their professional skills.
- Delivered training programs for team members to enhance skills and improve overall performance in the workplace.
- Enhanced client satisfaction with effective communication and proactive management of expectations.
- Implemented process improvements that increased team effectiveness and reduced overall project timelines.
- Coordinated resources across multiple projects, optimizing productivity and reducing costs.
- Assisted in the preparation of proposals, budgets, schedules, status reports, presentations, and other documents required for successful project management.
- Provided comprehensive oversight throughout all phases of the project lifecycle resulting in seamless transitions between stages.
- Conducted risk assessments to identify potential issues and develop contingency plans accordingly.
- Drove continuous improvement initiatives resulting in streamlined operations and reduced costs.
- Monitored project progress, identified risks and took corrective action as needed.
- Reported regularly to managers on project budget, progress, and technical problems.
- Maintained open communication by presenting regular updates on project status to customers.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Developed and implemented project plans and budgets to ensure successful execution.
- Analyzed project performance data to identify areas of improvement.
- Sourced, vetted and managed vendors needed to accomplish project goals.
- Led cross-functional teams to deliver complex projects on time and within budget.
- Developed project timelines and managed resource allocation for optimal efficiency.
Billing Analyst
Sabre Travel Solutions
Bangalore, IN
06.2016 - 10.2022
- Managed contract administration processes and provided exceptional customer service to travel agencies in APAC, ensuring operational efficiency and client satisfaction.
- Analyzed contracts meticulously and maintained high-quality documentation to improve the precision and dependability of billing and invoicing procedures.
- Facilitated account setup and system access while championing product adoption to optimize operational workflows.
- Coordinated interactions between customers and sales teams, effectively managing billing inquiries, order placements, and customer service requests.
- Facilitated successful integration of Sabre Central for prominent clients in Australia and New Zealand, resulting in improved service delivery outcomes.
- Oversaw all phases of a large-scale, multi-million-dollar program at Qantas Australia, ensuring adherence to project timelines and quality standards.
- Facilitated Salesforce deployment as part of pilot team, focusing on optimizing CRM processes and boosting operational effectiveness.
- Facilitated comprehensive SAP HANA training sessions for Sabre employees, focusing on skill development and the integration of advanced technologies.
- Strengthened perception of Sabre's brand by delivering exceptional service and care, resulting in improved trust and satisfaction among customers and partners.
- Investigated billing discrepancies by conducting thorough data analysis and facilitating resolution processes with cross-functional teams.
- Analyzed and restructured invoicing procedures, resulting in increased accuracy and reduced processing time for client accounts.
- Designed and integrated automated billing solutions, significantly improving efficiency and minimizing inaccuracies in financial documentation.
- Developed engaging training materials for onboarding new team members, facilitating effective knowledge transfer and operational efficiency.
- Analyzed billing operations through systematic audits to verify compliance with internal policies and external regulatory requirements.
- Managed billing discrepancies by analyzing data and coordinating resolutions with cross-functional teams.
- Streamlined invoicing processes, enhancing accuracy and reducing processing time for client accounts.
Accounts Executive
Tesco Hindustan Service Centre Pvt. Ltd.
Bangalore, IN
03.2007 - 03.2010
- Conducted weekly reconciliation of store claims with bank credits, ensuring accuracy and timely processing of transactions, and efficiently liaised with stores, banks, and the Shrink Manager to resolve discrepancies.
- Collaborated with the Shrink Manager and Store Managers to perform fraud analysis, reducing losses by educating teams on maintaining accurate records.
- Developed and maintained Management Information System (MIS) reports for HSBC and RBS, providing critical insights for financial decision-making and extracting outstanding reports from bank reconciliation statements weekly.
- Ensured all activities were completed within the specified Turnaround Time (TAT), maintaining process efficiency and reliability, and generated ad-hoc reports as requested by management using MS Excel and MS Word.
- Maintained critical reports to ensure adequate controls were in place for the smooth running of the process.
- Prepared periodic balance sheets and Profit & Loss (P&L) accounts using Oracle 11i, ensuring financial accuracy and compliance.
- Utilized advanced Excel skills to streamline reporting processes, enhancing the accuracy and efficiency of financial data management.
- Consistently proofread all financial documents to ensure error-free and professional presentation, contributing to the integrity of financial reporting.
- Developed and maintained client relationships to drive customer satisfaction and loyalty.
- Collaborated with cross-functional teams to enhance service delivery and operational efficiency.
Education
Bachelor of Commerce - Hons
Sri Sathya Sai University
Anantapur, AP03.2006
No Degree - Accounts And Commerce
Tamil Nadu State Board
Tirupur03.2003
Skills
- Sabre GDS
- SAP HANA
- ESpace
- DocuSign
- Salesforce
- Rally
- MIDAS
- Profile creation
- PCC creation
- Web services ordering
- Scrum-Agile
- Sabre Agency Manager
- Sabre explorer
- Sabre Identify sunset
- Sabre Rail API
- Serko car rental data feeds
- TA pool billing
- Global Shopping and Global Shopping IQ Microservices
- Responsive Fare Focus
- SMSA sunset
- Powersuite Cloud new offerings – joint effort with ABIM Support
- Bargain finder Max
- Customer satisfaction
- Project scheduling
- Scope management
- Documentation management
Accomplishments
- Process Optimization
- Worked with Global Tax to improve material code process – decreased process by 2 weeks
- Agreed on framework for expedited material creation process with GBS run team
- Increased Intake Form collaboration with Product Managers (e.g., inform of pricing council, product marketing and ISG pre-steps required to reduce operationalization timeframes)
- Recurring coordination with Commercial Contract Solutions team
- Created new intake site to streamline the flow and ensure most critical initiatives prioritized accordingly
- Cross training with Air Programs team to expand available resource pool
- Transitioned LC program implementation to allow Air Program team to focus on larger, more complex programs
Certification
- Project Management Professional (PMP) , Project Management Institute-Jan 2026
Timeline
Client Services Project Manager
Sabre Travel Solutions
10.2022 - Current
Billing Analyst
Sabre Travel Solutions
06.2016 - 10.2022
Accounts Executive
Tesco Hindustan Service Centre Pvt. Ltd.
03.2007 - 03.2010
Bachelor of Commerce - Hons
Sri Sathya Sai University
No Degree - Accounts And Commerce
Tamil Nadu State Board
QUALIFICATIONS
Bachelor of Commerce (Hons) 2003-2006