Summary
Overview
Work History
Education
Skills
Timeline
Generic

CHARCHIT THAKUR

HR Process Analyst
New Delhi

Summary

Experienced HR Analyst with over 8 years of experience in HR Operations. Excellent reputation for resolving problems and improving customer satisfaction.

Overview

8
8
years of professional experience

Work History

HR Process Analyst

Expedia Group
10.2020 - 02.2022
  • Providing excellent customer service Globally by effectively evaluating customer requests in ServiceNow and promptly responding to the issue in a high-quality fashion
  • Updating HCM tool (Workday) according to the service request i.e., Time & Absence, Hiring, Data change, Talent & Performance, Benefits, Compensations, Termination etc
  • Troubleshooting & UAT testing in workday through sandbox and E2 Prod for any transition i.e
  • New countries being transitioned to workday from an old Time & Absence tool for examples Oracle, Replicon, Whosoff , ADP etc
  • Preparing and uploading EIBs for any mass changes
  • Raising Jira request with our technical team for any production issues and providing them detailed information and related data to avoid any back and forth and liaising with them until the issue is resolved
  • Ensuring any update related to the processes i.e., new learning materials, Updating People hub articles with proper information and correct steps are saved in shared drive and cascading it across the team through calls or emails
  • Extracting & analyzing the relevant data from varied sources like workday, Service now & Perceptive to obtain insights and communicate how these insights impact the business
  • Creating team reports and sharing with the Business on a Daily & Weekly basis
  • I.e., Team’s D-Sat Report, TTR Report, Utilization Report, Scorecard, COE Reports, Quarterly performance report by using Excel formulas
  • Creating 401k Reports (HSA funding, 401k Funding) for our US employees and sharing them with the stakeholders on a weekly basis
  • Responsible for handling Background verification for our potential employees globally and ensuring the verification and due diligence are done before onboarding
  • Managing Weekly calls and work effectively with our vendors to highlight and discuss the pain areas and project enhancement
  • Tools Knowledge: -
  • Advanced MS Excel
  • Service Now
  • Workday HCM
  • Peoplesoft

Document Specialist

Intelligent Resource Limited, Earlier Sopra Steria Recruitment
07.2018 - 09.2020
  • Responsible for processing all types of employment background screenings i.e., Education verification, Criminal, Address, Referral and Family background verification
  • Ensuring verification and due diligence are done before onboarding
  • Ensuring all the documents provided by the candidate are valid i.e., passport, visa, work permit, bank detail Vat certificate, Insurance certificate and Company certificate
  • Excellent customer centric approach and providing a satisfactory resolution within the TAT
  • Creating and sharing MIS reports on a daily basis with business
  • Maintaining the quality of the team by auditing on a daily basis to put governance in place.

Sr. Associate

Alight Solutions, Former Aon Hewitt
05.2014 - 07.2018
  • Managing Employee Life Cycle in HRIS from pre-onboarding till the last day worked in PeopleSoft
  • Employee Transfer, Job Change, Manager Change and termination management
  • Updating and keeping track of employee PDC records and reporting
  • Managing the Siebel reporting for the Offshore Team
  • Responsible for adhering to team SLA on timeliness and accuracy, processing daily tasks, and ensuring proper workload distribution
  • Ongoing SOP Creation and updating
  • Conducting refresher trainings for the team and other domains
  • Acting as an auditor for the team, also responsible for sharing monthly audit data with Manager
  • Weekly touch-base with onshore team and cascading the updates to the team.

Education

10th standard -

National Institute of Open Schooling

12th standard - undefined

C.B.S.E Board

B.B.A - undefined

Jamia Hamdard University

Certification in Advanced MS Excel - undefined

Skills

    Advanced MS Excel

undefined

Timeline

HR Process Analyst

Expedia Group
10.2020 - 02.2022

Document Specialist

Intelligent Resource Limited, Earlier Sopra Steria Recruitment
07.2018 - 09.2020

Sr. Associate

Alight Solutions, Former Aon Hewitt
05.2014 - 07.2018

10th standard -

National Institute of Open Schooling

12th standard - undefined

C.B.S.E Board

B.B.A - undefined

Jamia Hamdard University

Certification in Advanced MS Excel - undefined

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CHARCHIT THAKURHR Process Analyst