CHARLENE O'CONNOR

I oversee all aspects of front desk and guest services operations at the company’s flagship office at One BKC. In this role, I manage the front office team, ensuring exceptional service delivery, efficient workflow, and seamless coordination between reception, client relations, and building support departments. My responsibilities include handling client inquiries, optimising visitor experiences, supervising staff schedules, maintaining operational standards, and implementing best practices to enhance overall workplace professionalism, and efficiency.

Key contributions:

• Led front desk operations at a premier commercial office location
• Managed front office operations to maintain exceptional guest service standards in a high-volume environment.
• Enhanced guest service protocols and team performance
• Acted as primary point of contact for office visitors and key stakeholders
• Coordinated cross-functional communication with facilities and administrative teams

• Lead cross-functional operations across HR, finance, client servicing, and logistics to support large-scale deployments and service delivery.
• Supervise department heads, and oversee daily planning, vendor coordination, and resource scheduling to ensure operational readiness.
• Drive hiring strategy, maintain a candidate pipeline, and ensure seamless onboarding of staff and vendors.
• Serve as a key liaison for clients (e.g., Netflix, SPNI), managing feedback loops, invoicing, documentation, and compliance.
• Conduct monthly performance evaluations, and site visits; align operational strategy with project pipeline, and budget goals.
• Lead weekly operations reviews with executive leadership, ensuring KPI alignment, quality control, and continuous improvement.

• Managed facility maintenance contracts to ensure compliance with company standards and operational efficiency.
• Collaborated with Apple's store operations team to oversee contracts, supplier performance, and tenant/client relationships.
• Conducted property inspections to ensure adherence to lease agreements and address maintenance requirements.
• Championed the safety and security of property operations, reducing risks and enhancing facility reliability.

• Directed production of high-quality digital assets for ShoppersStop.com, aligning with e-commerce and brand standards.
• Coordinated photoshoots and streamlined post-production processes to optimize creative output.
• Led a diverse team of photographers, stylists, and creatives, mentoring them to achieve professional growth and meet organizational goals.

• Provided administrative and production support for high-end e-commerce and retail image production.
• Managed studio bookings, coordinated with team and agencies, and ensured adherence to brand guidelines.
• Successfully partnered with clients such as The Modist, Landmark Group, and Bloomingdale's to deliver exceptional results.

• Oversaw front office operations and administrative staff across multiple locations.
• Ensured high-quality facility support services by managing people, processes, and resources.
• Negotiated contracts with clients and vendors to maintain service quality.
• Fostered strong relationships with clients and vendors to enhance collaboration.