Results-oriented professional with a proven track record in team leadership, quality control, customer service, and operational efficiency. Skilled in strategic planning to elevate team performance and productivity while fostering a positive, results-driven environment. Committed to driving excellence through collaboration and continuous improvement initiatives.
Work History
Assistant Store Manager
1 Year 1 Month
Aldi | 07.2025 - Current
Managed daily store operations, optimizing workflow for enhanced customer service and satisfaction.
Coordinated inventory management processes, improving stock levels and minimizing discrepancies.
Assisted in training and onboarding new staff, ensuring adherence to company policies and procedures.
Assisted store manager with developing action plans to enhance operating results.
Supported daily shift start-up meetings to align team objectives.
Participated in weekly operational agenda calls to streamline processes.
Participated in monthly management meetings to support organizational objectives and initiatives.
Helped in facilitating store team meetings to boost communication and morale.
Helped identify training and development opportunities for staff growth.
Engaged in constructive feedback conversations to improve performance.
Maintained standards of operation procedures (SOP) for consistency.
Monitored store equipment preventive maintenance schedules.
Oversaw store cleanliness through daily, weekly, and monthly tasks.
Supported scheduling and budgeting adherence for operational efficiency.
Partnered with store leaders to identify and resolve daily operational challenges.
Cultivated a healthy work culture by embedding company core values into daily interactions and practices.
Orchestrated store tours during interview events, highlighting key aspects of the business and team dynamics.
Kitchen Supervisor
1 Year 10 Months
Chick-Fil-A | 05.2023 - 03.2025
Oversaw inventory management to optimize storage capacity and ensure systematic organization.
Oversaw all aspects of product ordering to support daily operational efficiency and customer satisfaction.
Ensured adherence to quality standards throughout food handling processes to maintain safety and satisfaction.
Facilitated individual development and performance improvement for 60 kitchen staff through regular 1:1 coaching sessions and check-ins.
Executed facility repairs and troubleshooting for all kitchen equipment to ensure operational efficiency.
Orchestrated weekly scheduling for all kitchen team members
Developed and executed comprehensive retraining initiatives to enhance kitchen staff skills and efficiency.
Streamlined candidate selection by implementing an efficient phone interview system that enhanced recruitment effectiveness
Participated in onboarding process to ensure smooth integration of new employees into company culture.
Supervised kitchen operations to ensure compliance with food safety standards.
Trained and mentored staff in preparation techniques and customer service excellence.
Senior Pastor
1 Year 7 Months
Hanna Street Baptist Church | 08.2021 - 03.2023
Preparation & delivery of three messages a week
Administered day-to-day operations, budgeting, children's ministries, and church projects (e.g., new sign, new sound system, remodel) while coordinating church activities, events, advertisements, and website updates
Counseled individuals from teenagers to elders on various issues including discipleship, marital concerns, depression, and addiction.
Coordinated and managed the agenda and flow of all business and leadership meetings to enhance collaboration and productivity.
Oversaw all church ministries; scheduled services, scheduled fellowship and outreach events representing the church in our community
Sales Service Representative
4 Years 11 Months
Cintas Corporation | 08.2016 - 07.2021
Oversaw customer relationships on designated route, servicing approximately 125 clients with a total route volume of $20,000.
Identified customer needs and presented direct and up-sale opportunities for each client
Identified new business opportunities in the route area and presented our services to them in tandem with our sales department
Coordinated inventory tracking and replenishment processes for 125 clients, maintaining product availability.
Analyzed client requirements to present tailored solutions and enhance sales potential.
Developed strategic presentations of services for newly identified business opportunities in route area, partnering with sales department for execution.
Pursued KPI targets through strategic planning and execution.