Summary
Overview
Work History
Education
Skills
Awards & Achievements
Personal Information
Affiliations
Languages
References
Timeline
Generic

Charles K J

Kochi

Summary

Dynamic leader with more than 21 years of extensive experience in hotel and restaurant operations , excelling in revenue optimization and operational efficiency. Proven track record in menu engineering and staff training, driving guest loyalty and brand positioning. Adept at financial analysis, fostering strong customer relationships, and implementing innovative strategies for sustained growth.

Overview

22
22
years of professional experience

Work History

Director of Food & Beverage

RCP Group
07.2024 - Current
  • Overseeing F&B operations of 24 Outlets across multiple locations, ensuring consistent quality, profitability, and brand positioning.
  • Implemented innovative dining concepts and strategies to strengthen brand recall and guest loyalty.
  • Driving revenue growth through menu engineering, partnerships, and cost optimization.
  • Analyzed customer feedback to refine service and menu options.
  • Reviewed profit and loss statements regularly to assess financial performance of the restaurant.
  • Developed and managed departmental budget, revenue goals, and cost controls.
  • Implemented training programs to elevate staff service standards.

Cluster General Manager

RCP Kochi & RCP Goa (Le Méridien Kochi & Goa Marriott Resort)
Kochi
06.2023 - 06.2024
  • Led multi-property operations, ensuring brand compliance, financial targets, and guest satisfaction benchmarks.
  • Streamlined operations between Kochi and Goa locations to improve efficiency and performance.
  • Oversaw staff recruitment, training, and performance evaluations.
  • Facilitated communication between management and team members effectively.
  • Analyzed data to evaluate current processes and develop solutions for improved efficiency and productivity.
  • Developed policies, procedures and programs for quality assurance in line with organizational objectives.

General Manager

RCP Kochi (Le Méridien Kochi)
Kochi
10.2022 - 05.2023
  • Oversaw daily operations to ensure high-quality guest experiences.
  • Facilitated regular meetings to align team goals and objectives.
  • Monitored financial performance and prepared budget reports.
  • Fostered a positive work environment through team-building activities.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.
  • Implemented staff training initiatives, resulting in improved service delivery and efficiency.
  • Optimized operating costs while maintaining service quality standards.

General Manager

Benale International
Kannur
08.2021 - 02.2022
  • Company Overview: 4-Star Hotel.
  • Successfully launched and positioned the property within the local market.
  • Established operational standards and revenue growth strategies for the new property.
  • Implemented standard operating procedures for all departments.
  • Oversaw daily operations to ensure high-quality guest experiences.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
  • Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Maintained relationships with vendors to obtain the best pricing on supplies and materials.

General Manager

Kairali Heritage
Kannur
07.2011 - 01.2020
  • Company Overview: 3-Star Hotel.
  • Led resort operations with a focus on guest satisfaction, and revenue growth.
  • Achieved unblemished reclassification of the property in 2015.
  • Built and mentored a strong management team to sustain operations.
  • Developed marketing strategies to enhance brand visibility and engagement.
  • Monitored financial performance and prepared budget reports.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Built and maintained loyal, long-term customer relationships through effective account management.

Manager - Operations

Anchor Heritage Resort
Fort Kochi
07.2010 - 06.2011
  • Oversaw daily resort operations, driving operational efficiency, and guest engagement.

  • Managed inventory levels and coordinated supply orders for the resort.
  • Collaborated with department heads to streamline resort operations and services.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Provided leadership during times of organizational change or crisis situations.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.

Duty Manager

Dream
Cochin
10.2009 - 06.2010
  • Company Overview: 5-Star Hotel.
  • Managed shift operations and ensured smooth guest service delivery.
  • Coordinated staff schedules and managed shifts for optimal coverage.
  • Trained new employees on company policies and customer service standards.
  • Resolved customer complaints promptly to maintain positive experiences.
  • Created positive work environment for employees and delivered exceptional customer service.
  • Collaborated with upper management to improve productivity of operations.
  • Liaised with other departments to ensure seamless operations across the organization.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Front Office Supervisor

Trident
Cochin
02.2005 - 09.2009
  • Company Overview: 5-Star Hotel
  • Promoted from Front Office Assistant within one year due to exceptional performance.
  • Oversaw front office operations, reservations, and guest relations.
  • I officiated as Front Office Manager for one year in the absence of the Head of Department.
  • Managed staff schedules and coordinated training for new team members.
  • Coordinated with other departments to ensure smooth operations.
  • Conducted regular meetings with front office staff members to discuss any issues they may have encountered during their shift hours or when dealing with guests directly at check-in and check-out counters .
  • Completed employee evaluations and created plans to reward or enhance performance.

Front Office Assistant

Royal Omars
Kannur
01.2004 - 01.2005
  • Company Overview: 3-Star Hotel
  • Handled guest check-in/check-out operations, and supported front desk activities.
  • Maintained organized filing system for documents and client records.
  • Handled incoming calls, providing information and directing inquiries appropriately.
  • Processed payments from customers using cash, credit cards or checks.
  • Greeted customers and provided assistance with inquiries.
  • Maintained accurate financial records and assisted in preparing monthly reports.

Education

Diploma in Hotel Management -

Academy for Management Studies
Cochin

BA - English Language & Literature

University of Kerala

Pre-Degree -

University of Kerala

10th -

Kerala State Board

Skills

  • Hands-down experience in Hotel and Restaurant operations
  • Inventory Management
  • Revenue optimization and P&L management
  • Operational efficiency
  • Effective communication
  • Customer Relationship Management
  • Pre-opening and Re-branding expertise
  • Financial Analysis
  • Menu Engineering
  • Cost Reduction
  • Coaching and Mentoring
  • Adaptability
  • Staff training

Awards & Achievements

  • RCP Kochi - Culinary Culture, 2025
  • Restaurant Chef Pillai – Iconic Kerala Cuisine Restaurant Chain, 2024
  • RCP Kochi – Best Restaurant of the Year, 2024
  • RCP Kochi – Best Restaurant in South India, 2023
  • Successful launch of Benale International
  • General Manager of a classified three-star Resort at the age of 28
  • Unblemished reclassification of Kairali Heritage, 2015
  • Rated Outstanding (Trident), 2008-2009; 2007-2008
  • Rated Excellent (Trident-Hilton), 2006-2007
  • Certified Departmental Trainer – OCLD
  • STAR employee award – Guest recognition
  • Promoted to Front Office Supervisor within one year (Trident)
  • Officiated as Front Office Manager for one year
  • Successful re-branding of Trident Hilton to Trident
  • Roll-out of Trident Privilege loyalty program
  • Completion of Hilton Richey Audit with all brand standards met
  • Updated SOPs for Reception, Reservations, and Night Auditing

Personal Information

Date of Birth : 29/08/1983

Nationality : Indian 

Address : Asher, Pilakeel Road, Chirakkalkulam, Kannur-670003

Affiliations

  • Reading and Writing
  • Watching Sports & Movies
  • Listening to Music

Languages

Malayalam
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2

References

References available upon request.

Timeline

Director of Food & Beverage

RCP Group
07.2024 - Current

Cluster General Manager

RCP Kochi & RCP Goa (Le Méridien Kochi & Goa Marriott Resort)
06.2023 - 06.2024

General Manager

RCP Kochi (Le Méridien Kochi)
10.2022 - 05.2023

General Manager

Benale International
08.2021 - 02.2022

General Manager

Kairali Heritage
07.2011 - 01.2020

Manager - Operations

Anchor Heritage Resort
07.2010 - 06.2011

Duty Manager

Dream
10.2009 - 06.2010

Front Office Supervisor

Trident
02.2005 - 09.2009

Front Office Assistant

Royal Omars
01.2004 - 01.2005

Diploma in Hotel Management -

Academy for Management Studies

BA - English Language & Literature

University of Kerala

Pre-Degree -

University of Kerala

10th -

Kerala State Board

Similar Profiles

CREATE PROFILE
Charles K J