Charu Bhargava
Pune
Summary
A result-oriented professional with over 11 years of experience in banking operations,KYC,AML,Sales, Office administration,Client servicing & relationship management in Banking Sector and Financial Services Industry.
Overview
11
11
years of professional experience
Work History
Head Operations Manager
Jana Bank
Wakad Pune
05.2024 - Current
- Collaborated with executive leadership on strategic planning initiatives to drive business growth.
- Operation Handling for Bank Chest and KYC of Customers.
- Managing Customer Due Diligence and AML flow.
- Reduced operational costs through effective budget management and cost-saving strategies.
- Streamlined operational processes by identifying inefficiencies and implementing best practices.
- Handling Recovery management for Bank.
Branch Operations Head
Equtas Bank
Baner Pune
12.2022 - 05.2024
- Currently working as Branch Operations Head in Branch Banking at EQUTAS BANK.
- Responsible for ensuring and reviewing all KYC requirements for new client onboarding.
- AML Operations Handling for the Banking Clients.
SDO (Service Delivery Office) Branch Banking
Kotak BANK
Aundh Branch Nagras Road Pune
04.2021 - 11.2022
- Previously worked as SDO (Service Delivery Office) Branch Banking at KOTAK BANK.
- Managed all aspects of client servicing, special investigations, foreign exchange wires, funding procedures/software testing of web-based and service oriented/server applications.
- Responsible for Compliance with regulations and internal policies for the clients.
ASDM (Assistant Service Desk Manager) Branch Banking
Indusind Bank
05.2019 - 04.2021
- designated as a ASDM (Assistant Service Desk Manager) Branch Banking at Indusind Bank, Pimple Nilakh Branch.
- Client Assistance , Checker , Auditing.
Lobby Manager
Axis Bank
03.2018 - 04.2019
- Formerly assigned role of Lobby Manager at Axis Bank, Pune.
- Client Facing , Escalation resolution , Problem Solver
Executive Account
Overnite Express Ltd (Logistics)
12.2016 - 02.2018
- Formerly designated as a Executive Account - Overnite Express Ltd (Logistics), Bhopal.
- Handling Billing and Recovery Management.
Administration Head
MY CITY
11.2014 - 10.2016
- Formerly worked as Administration Head at MY CITY, Gwalior.
- Handling Billing Cycle and Vendor Onboarding.
Office Assistant
Bharati Airtel Ltd
06.2013 - 10.2014
- Experience as Office Assistant - Bharati Airtel Ltd, Gwalior.
- Handling Customer oriented issues for financial Bills.
Education
Post Graduation - Electronics
Jiwaji University, Gwalior (MP)
01.2013
Graduation - Electronics
K.R.G College Gwalior (MP)
01.2011
Skills
- Leadership
- Financial Acumen
- Operational Excellence
- Anti-Money Laundering
- Know Your Customer
- Enhanced Due Diligence
- Sales and Business Development
- Due diligence
- Customer Onboarding
- Relationship Management
- Communication Skills
Core Competencies Details
Responsible for sales of branch clients and servicing walk-in customers, providing information on different products and services.
Actively working on operational processes of the bank to ensure smooth customer interactions.
Contributing to branch revenue by cross-selling products such as Credit Cards, Life Insurance, Health Insurance, General Insurance, SIP, Mutual Funds, and various retail assets.
Overseeing trade-business-related, non-trade-related, and general banking operations at the branch.
Managing client servicing at the branch lobby and ensuring efficient handling of customer requests and transactions.
Banking Tools and Technical Skills
Career Highlight
Checking KYC documents on new client account opening forms and ensuring compliance with regulatory requirements.
Generating leads through portfolio calling for various banking products.
Tracking leads through the lead management system and passing them to relevant sales channels.
Conducting welcome calls and pre/post-service calls to foster better client relationships
Core Competencies Skills
- Core Banking Software: Flexcube, Wizard, Finacle, Dotnet, DLMS, Siebel
- Other banking tools: Centralized Services Desk, Finacle MIS, IDAM, Talisma, Iworks, CRM
- Other tracking tools: People Strong
Name Signature
Charu Bhargava
Companies Represented
- Equtas Bank
- Kotak Mahindra Bank
- Indusind Bank
- Axis Blank
- Overnight Express Ltd
- My City
- Bharati Airtel
Disclaimer
I hereby declare that the information furnished above is true to the best of my knowledge and belief.
Timeline
Head Operations Manager
Jana Bank
05.2024 - Current
Branch Operations Head
Equtas Bank
12.2022 - 05.2024
SDO (Service Delivery Office) Branch Banking
Kotak BANK
04.2021 - 11.2022
ASDM (Assistant Service Desk Manager) Branch Banking
Indusind Bank
05.2019 - 04.2021
Lobby Manager
Axis Bank
03.2018 - 04.2019
Executive Account
Overnite Express Ltd (Logistics)
12.2016 - 02.2018
Administration Head
MY CITY
11.2014 - 10.2016
Office Assistant
Bharati Airtel Ltd
06.2013 - 10.2014
Post Graduation - Electronics
Jiwaji University, Gwalior (MP)
Graduation - Electronics
K.R.G College Gwalior (MP)