Charu Nirankari
VP Business Transformation
Hyderabad
Summary
Certified Lean Six Sigma Master Black Belt and PMP-certified professional with 19 years of extensive expertise in strategic planning, process excellence, business transformation, and project management. My skills encompass cultivating innovation, statistical quality control, fostering employee engagement, and adept stakeholder management.
Throughout my career, I have successfully led and mentored over 200 Strategic Projects, spanning Automation, AI integration, Analytics, Lean Six Sigma methodologies, and Financial & Project Management. These initiatives have generated cumulative savings exceeding $90 million for various organizations.
Overview
18
18
years of professional experience
3
3
years of post-secondary education
5
5
Certifications
Work History
Business Transformation Senior Manager
Accenture
12.2021 - Current
- Build the innovation strategy and roadmap for assigned clients with operations of +3000 headcount spread across globally in 12+ locations. Leading team of LSS MBB/BB to execute identified solutions to reduce cost per transaction and improved quality. Delivered efficiency reduction worth +20M and top quartile client NPS in past 2 years.
- Partner with Accenture AI /Technology team on client proposals of integrated RPA or Gen AI solutions & engaging in close collaboration with clients to cultivate a strategic perspective
- Partnered with client vendor and engineering team in co-creation of transformation and technology solutions leading enhanced client platform and end customer experience. 10+ projects closed so far with improved end user experience
- Own global project to build innovation and insights DNA at grass root level to enhance capability for self-managed & proactive operations. Program so far trained 300+ resource on LSS green belt globally with 150+ projects closed and 2000+ insights created
Business Transformation Manager
Accenture Pvt Ltd.
06.2018 - 11.2021
- Leading team of LSS Black/Green belts driving standardization and innovations practices across all three sites, direct client interaction to report success measures on innovative solutions, and accountable for improvement of operations SLA to customer delight zone while reducing cost of operations by +3% and deal profitability.
- Work with internal organization AI, Analytics and Technology team to build digital maturity of the account in addition to Robotics and other automation tools. Deployed 6 RPA and 2 Gen AI solutions
- Engaging with Client process team and work on project that improve upstream and downstream processes and drive client value on consistent basis – build roadmap and ensure necessary governance in place
Business Excel Adv Associate Manager
Accenture Operations India
7 2015 - 5 2018
- Individual contributor role driving operational excellence global projects and initiatives for one of the tower of a leading social platform media client spread across three global locations. Completing 12 LSS projects and 4 RPA solutions yielding cost savings of +$6M over 2 years
- Mentoring BB Six Sigma and lean projects for the team, deployed RPA solutions for client using Automation anywhere resulting in reduction in processing time, ideated scope of Chat Bot solution on potential 18% of overall chat volume, and accountable for improvement of operations SLA to customer delight zone while managing cost of operations and deal profitability.
Program Manager - Business Process Improvement
Adobe India Systems Pvt. Ltd
- Project managing multiple business process improvement projects, facilitating workshops onsite locations in United States for multiple projects, conducting detailed process diagnostics to identify upstream changes and product enhancement insights, deployment of Process Governance Structure for existing processes, and support program manager for a long term program named as Adobe Value Framework to define value creation during customer lifecycle by various functions at Adobe.
Business Process Consulting
WNS Global Process Services
- Consulting assignments on Sales Center of Excellence for strategizing sales and conversion for the clients, detailed diagnostics of organization wide Hiring Process, acquired knowledge on WNS Consulting Framework, creating RFP responses for consulting proposals, driving Lean Six Sigma culture, and developing and customizing learning content of Lean Six Sigma and Business improvement trainings.
Deputy Manager - Consulting & Process Excellence
IBM Global Process Services
01.2010 - 03.2013
- Managing Process Excellence and consulting, responsible to identify, lead and mentor Six Sigma Projects, drive operational excellence by deployment and management of standardized processes, create & execute improvement plans for Net Promoter, responsible for conducting compliance testing on Case/Sales processes, and transform the Quality Scorecard for one of the key clients.
Lead Quality Analyst Transactional Quality
IBM Global Process Services
09.2006 - 12.2009
- Leading, mentoring & monitoring the performance of the team, initiate and mentor process improvement projects, and responsible for conducting WPS audits for the entire facility.
Collections Associate
Genpact Pvt. Ltd.
- Supported Phone channel for Credit card payments collections for a leading departmental store chain in US.
Education
MBA - Retail Management
Narsee Monjee Institute of Management Studies
Mumbai, India 07.2020 - 01.2023
Master Black Belt - Statistical Analysis and Big Data Analytics
Indian Statistical Institute
Hyderabad, TG07.2016
Bachelor in Arts - undefined
Delhi University School of Correspondence
Diploma in computers - undefined
NIIT
Skills
Project Management & Enterprise Portfolio Management
Innovation
Lean Six Sigma
Robotics Process Automation
Artificial Intelligence
Advanced Analytics
Strategy Implementation
Business Transformation & Reengineering
Change Management
Risk Management
Certification
PMP Certified, 1803035
Personal Information
Date of Birth: 03/28/85
Timeline
Business Transformation Senior Manager
Accenture
12.2021 - Current
MBA - Retail Management
Narsee Monjee Institute of Management Studies
07.2020 - 01.2023
Business Transformation Manager
Accenture Pvt Ltd.
06.2018 - 11.2021
Deputy Manager - Consulting & Process Excellence
IBM Global Process Services
01.2010 - 03.2013
Lead Quality Analyst Transactional Quality
IBM Global Process Services
09.2006 - 12.2009
Business Excel Adv Associate Manager
Accenture Operations India
7 2015 - 5 2018
Program Manager - Business Process Improvement
Adobe India Systems Pvt. Ltd
Business Process Consulting
WNS Global Process Services
Collections Associate
Genpact Pvt. Ltd.
Master Black Belt - Statistical Analysis and Big Data Analytics
Indian Statistical Institute
Bachelor in Arts - undefined
Delhi University School of Correspondence
Diploma in computers - undefined
NIIT
PMP Certified, 1803035
Lean Six sigma Certified Master Black Belt, ISI
Lean Six Sigma Certified Black Belt, QAI
ASCA certified (Application & System Compliance Audit)
Accenture SYNOPS Conference
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