Charusheela Ingole
Kharadi
Summary
Active participant in Network Security Revolution, seeking challenging and responsible role within professionally managed organization that fosters advanced opportunities to leverage professional qualifications, technical skills, abilities, experience, and knowledge for organizational growth.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Member Of Technical Staff 3
Netskope Inc
Bengaluru
06.2021 - Current
- Engage with customers on escalated support issues or critical customer situations
- Perform in-depth diagnostics and troubleshooting using networking tools
- Reproduce customer issues to verify problems and document steps to replicate for Support, Engineering and Operations team
- Addressed over 2500 customer issues spanning a diverse array of Netskope Secure Access Service Edge (SASE) products, including Cloud Access Security Broker (CASB), Secure Web Gateway, DLP, Threat Protection, Zero Trust Network Access, Linux on-prem appliance-based firewall and proxy log parsing, CSPM, SMTP proxy, Cloud Firewall, API and Reverse Proxy-based protection for SaaS apps like O365, GSuite, Slack, and Salesforce.
- Collaborated with security engineers from Fortune 100 companies to impart knowledge on security best practices and tailor the Netskope cloud security solution to align with their specific security requirements.
- Utilized SIEM tools like SumoLogic, Prism, among others, to monitor the performance and health of various Netskope services. Proficient in database technologies such as MongoDB and MySQL.
- Work closely with a select group of Tier 1 customers with Annual Contract Value exceeding $5 million.
Product Support Engineer-II
Zscaler Inc
Bengaluru
04.2019 - 06.2021
- Carrying out daily calls with customers with escalated issues
- Engage with customers on escalated support issues or critical customer situations
- Provide recommendations and configurations
- Perform in-depth diagnostics and troubleshooting using networking tools
- Assist customers with testing or troubleshooting of networking or cloud service issues
Network Specialist –FJ10
Fujitsu Consulting Pvt Ltd
Pune
04.2018 - 04.2019
- Remote access into customer networks following customer-specific procedures to confirm connection and power
- Work with customers to perform troubleshooting of outages to determine if the issue is with telecom, power, cabling or equipment-related
- Monitor device through the spectrum tool
- Open a ticket with the designated ISP for any issues
Converges Inc
01.2018 - 02.2018
Presales network security
Sophos Pvt Ltd.
12.2015 - 12.2017
- Engage with customers to understand their security challenges, existing network architecture, compliance needs, and risk posture.
- Document current infrastructure and pain points.
- Deliver presentations, demos, and proof-of-concept (PoC) sessions to showcase the product’s capabilities.
- Answer in-depth technical questions
- Work closely with:
Sales/Account Managers for strategy
Product Management for roadmap queries
Post-sales/implementation teams for handover - Carrying out day-to-day operations in Network & Security Domain
- Performing Daily checklist
- Configuration of rules/access of Firewall & Proxy
- Hands on experience in Managing, Configuring, Integration & Troubleshooting of Network & Security Devices (Sophos, Cyberoam)
NOC Engineer
Velocis System Pvt Ltd.
01.2015 - 05.2015
- Respond to tickets opened by routine alarms and network issues
- Basic Understanding of Routers, Switches & firewalls
- Access specific customer process information to identify appropriate problem-resolution procedures and contacts
- Remote access into customer networks following customer-specific procedures to confirm connection and power
- Work with customers to perform troubleshooting of outages to determine if the issue is with telecom, power, cabling or equipment-related
Education
Diploma - Computer Engineering
A.I.S.S.M’s Polytechnic
PuneBE - Computer Engineering
Al-Ameen COE
PuneSkills
Proxy (Netskope ( NPA, NSClient) Zscaler ( ZIA, ZPA)
DLP,SSL,SAMLSCIM,HTTP,SMTP, CASB
DNS,FTP, TCP, REST API
Cyberoam & Sophos Firewall
Network Routing Protocols
Firewall Configuration
Network Design & Implementation
Certification
- CCNA Certified, CSCO12684610
- Zscaler Certified Cloud Administrator - Internet Access, ZCCA-IA
- Zscaler Certified Cloud Administrator – Private Access, ZCCA-PA
- Netskope Certified Cloud Security Administrator, 207167105
Personal Information
Languages
English Hindi Marathi
Disclaimer
I with this declare that the information given above is true to the best of my knowledge and belief.
Timeline
Member Of Technical Staff 3
Netskope Inc
06.2021 - Current
Product Support Engineer-II
Zscaler Inc
04.2019 - 06.2021
Network Specialist –FJ10
Fujitsu Consulting Pvt Ltd
04.2018 - 04.2019
Converges Inc
01.2018 - 02.2018
Presales network security
Sophos Pvt Ltd.
12.2015 - 12.2017
NOC Engineer
Velocis System Pvt Ltd.
01.2015 - 05.2015
Diploma - Computer Engineering
A.I.S.S.M’s Polytechnic
BE - Computer Engineering
Al-Ameen COE
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