Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Timeline
Generic

CHATURARAM MISTRY

GOA

Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

1
1
year of professional experience

Work History

Guest Relations Executive

Stay Vista Pvt Ltd
Mumbai
06.2023 - Current
  • Greeted and welcomed guests upon arrival to ensure a positive first impression.
  • Assisted guests with check-in, check-out, and other inquiries in a timely manner.
  • Provided exceptional customer service to all guests throughout their stay.
  • Coordinated with housekeeping staff to ensure rooms were adequately prepared for incoming guests.
  • Tracked guest feedback to identify areas of improvement within the organization.
  • Organized special events for VIP guests on behalf of the hotel management team.
  • Developed strategies for improving customer satisfaction ratings among existing customers.
  • Responded to guests, including email, telephone and in-person inquiries.
  • Resolved guest challenges and complaints by applying resourceful and actionable solutions.
  • Greeted arriving guests to provide assistance and facilitate check-ins.
  • Responded to and resolved guest issues or complaints.
  • Assisted guests at check-in, providing information on various services within hotel.
  • Offered guests beverages and refreshments upon check-in.

Education

High School Diploma -

Vasantrao Dempo Higher Secondary School Of Science
Goa
05-2019

Skills

  • Administrative Leadership
  • Concierge support
  • Maintenance Coordination
  • Guest Relations
  • Complaint Handling
  • Performance Improvements
  • Task Delegation
  • Customer Relations
  • Timely complaint resolution
  • Guest communication
  • Property Management Systems

Languages

English
First Language
Hindi
Proficient (C2)
C2
Konkani
Intermediate (B1)
B1
Marwardi
Proficient (C2)
C2

Accomplishments

  • Stay Experience

Timeline

Guest Relations Executive

Stay Vista Pvt Ltd
06.2023 - Current

High School Diploma -

Vasantrao Dempo Higher Secondary School Of Science

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CHATURARAM MISTRY