Chauhan Khetpalsinh
Administrative & Operational Roll
Ahmedabad
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
13
13
years of professional experience
3
3
Languages
Work History
HR & Technical Person
Aadhar Enrolment Project
01.2012 - 03.2015
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
Customer Service Representative & Claims Dept
Paramount Health Services & Insurance TPA Pvt. Ltd.
03.2015 - 05.2017
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Also got promoted within six month and handling the claim settlement department within the short period of time.
- Also got the title of youngest person in claim settlement department.
Project Management Intern & Audit Dept
Amit Bhandari & Associates &
05.2017 - 06.2018
- Company Overview: Chartered Accountants
- Chartered Accountants
- Collaborated with cross-functional teams to ensure all aspects of projects were aligned with organizational goals and strategies.
- Worked with senior project managers to assist with day-to-day functions.
- Assisted in the successful completion of projects through effective communication and collaboration with team members.
- Increased project efficiency by streamlining processes and implementing best practices.
- Worked closely with the project manager in tracking project performance and identifying potential bottlenecks for timely resolution.
- Implemented tracking system for project changes, increasing transparency and control over project scope.
Administrative & Risk & Audit Dept
SBI Life Insurance Company
06.2018 - Current
- Excellent communication skills, both verbal and written.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked effectively in fast-paced environments.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
Education
S.S.C -
Vidhyanagar Higher Secondary School
Ahmedabad, India03-2005
H.S.C -
Vidhyanagar Higher Secondary School
Ahmedabad, India03-2007
FY BCA -
MCMSR, Visnagar
Visnagar, India04-2010
SY BCA -
MCMSR, Visnagar
Visnagar, India04-2011
TY BCA -
MCMSR, Visnagar
Visnagar, India04-2013
Architectural And Building Design
Khodiyar Auto Cad Center
AhmedabadCCC & MS Office
Gujarat University
Ahmedabad, IndiaSkills
- MS Office
- Auto Cad
- CCC
- Positive interpersonal skills
- Customer engagement
- Team coordination
- Effective time management
- Proficient in managing multiple tasks
- Composed in high-pressure situations
Interests
Playing Cricket
Other Qualifications
- MS Office
- Auto Cad
- CCC
Contact Numbers
9722826190
Disclaimer
I hereby declare the above mentioned information is true to the best of my knowledge.
Personal Information
- Pan Number: ALSPC8467C
- Father's Name: Jashvantsinh J Chauhan
- Mother's Name: Dharmisthaben J Chauhan
- Date of Birth: 07/10/90
- Marital Status: Married
Timeline
Administrative & Risk & Audit Dept
SBI Life Insurance Company
06.2018 - Current
Project Management Intern & Audit Dept
Amit Bhandari & Associates &
05.2017 - 06.2018
Customer Service Representative & Claims Dept
Paramount Health Services & Insurance TPA Pvt. Ltd.
03.2015 - 05.2017
HR & Technical Person
Aadhar Enrolment Project
01.2012 - 03.2015
S.S.C -
Vidhyanagar Higher Secondary School
H.S.C -
Vidhyanagar Higher Secondary School
FY BCA -
MCMSR, Visnagar
SY BCA -
MCMSR, Visnagar
TY BCA -
MCMSR, Visnagar
Architectural And Building Design
Khodiyar Auto Cad Center
CCC & MS Office
Gujarat University
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