Chauhan Shraddha Dineshbahi
Credit Card Collection Agent
Junagadh
Summary
Dynamic Credit Card Collection Agent with HDB Financial Services, recognized for reducing delinquency rates through effective debt negotiation and compliance with banking regulations. Excelled in fostering client relations and implementing strategies that improved debt recovery. Known for patience and persistence, contributing to a collaborative team environment focused on growth.
Overview
1
1
year of professional experience
3
3
Languages
Work History
Credit Card Collection Agent
HDB Financial Services
12.2024 - Current
- Reduced delinquency rates by proactively identifying high-risk accounts and addressing potential issues before escalation.
- Promoted positive relationships with clients through professional, respectful, and courteous interactions during collection efforts.
- Maintained up-to-date knowledge of relevant federal/state regulations to ensure compliance across all collection activities.
- Upheld customer trust by adhering strictly to company policies regarding confidentiality of personal financial information throughout the collections process.
Education
Master of Commerce - Accounting And Finance
04.2001 -
Bachelor of Commerce - Accounting And Finance
04.2001 -
Skills
Debt negotiation
Banking regulations
Client relations
Payroll processing
Customer research
Account management
Languages
Gujarati
Bilingual or Proficient (C2)
Hindi
Advanced (C1)
English
Intermediate (B1)