Chayan Chakraborty

• As a Store Manager in Reliance Retail Ltd. (Darbhanga store of approx 8896 sq ft.)
• To manage the store overall.
• To manage the Inventory & Cash very efficiently.
• To operate store adhering with SOP’s.
• To manage a team size of 46 heads of human capital (including direct and indirect staffs)
• To proper utilization of Cash in terms of day to day operational expenses.
• To be responsible for Staffs recruitment, training and employing them in the optimum places where they are being utilized in best ways.
• To set the store with proper hygiene.
• To make sure that the store is free from pilferage.
• To control shrinkage, shoplifting in best possible ways.
• To ensure all the times customers is being served with “Smile & Thank You”.
• To be responsible for displaying merchandise in season wise and utilize the proper rule of space management.
• To make sure of the proper safety & security of the store.
• Making sure that the store meets the targets of every month.
• Making operational reports for set the future of business.
• Making sure of overall smooth functioning at store level.
• Making operational & administrative level reporting.
• To be responsible for P&L.
• At the end to make the store Profitable and delivers a hovering EBITDA of 6.7%

Achievements in Business Scenario: As a Store Manager in V2 Retail Ltd (Panaji-Goa store of 18842 sq ft. (includes FMCG), Vijayapura-Karnataka store of 10124 sq ft., Malda-West Bengal store of 11700 sq ft., Bhagalpur-Bihar store of 16729 sq ft,) I have been posted for many state locations like Goa, Karnataka, West Bengal & Bihar states and averagely handled a team size of 52-65 human heads depending on the store sizes. Overall I ran the stores with a positive EBITDA of 13.6% in Goa state & approx 14.5% in Bihar state, rest locations used to deliver lesser average EBITDA margin and with less than 0.77% (highest mentioned for the Goa store) of shrinkage for my tenure.

Achievements in Business Scenario: As a Store Manager in Nysaa Retail Pvt. Ltd (Lohardaga store of 10512 sq ft.) I have been posted for Jharkhand State and handled a team size 43 teammates. Overall I ran the stores with a positive EBITDA of 15.6% and with less than 0.41% of shrinkage for my tenure.

Achievement in Business Scenario: As a Store Manager in Primart Retail. I have been posted in Odisha State and handled a team size 39 teammates. Overall I delivered a positive EBITDA of 9.7% - 9.9% and with less than 0.50% of shrinkage for my tenure.

Achievement in Business Scenario: As a Store Manager in Mayasheel India Retail, I have been posted in Chattishgarh (Durg Store: 8104 sq. ft) & Tripura (Agartala Store: 11213 Sq. ft.) State and handled a team size 36 & 51 teammates for their respective locations. Overall I delivered a positive EBITDA of 12.6% - 12.7% and with 0.79% of shrinkage for my tenure.

Achievements in Business Scenario: As an Assistant Store Manager in V2 Retail Ltd (Agartala store of 18907 sq ft.) I have been posted for Tripura State and handled a team size 46 teammates. Overall I used to support my Store Manager and used to involve in every routine parameters as asked by senior managers, ran the stores with a positive EBITDA of approximately 13.2% and with less than 0.93% of shrinkage for my tenure.

Achievement in Business Scenario: As a Store Manager in EBO stores under franchisee payroll for Peter England & John Players, I have been posted in Assam State (Guwahati Store): 1029 sq. ft.) & West Bengal States (Siliguri Store: 895 sq. ft) and handled a team size 6 & 5 teammates for their respective locations. In that times, no EBITDA or Shrinkage data used to be shared to us by franchisee partners.

Achievement in Business Scenario: As a Store Leader for a Reliance Digital Express Mini stores under franchisee payroll (Teamlease Services Payroll), I have been posted in West Bengal (Howrah Store: 221 sq. ft.) 3 teammates for the location. In that times, no EBITDA or Shrinkage data used to be shared to us by franchisee partners.

As an Assistant Branch Banking Officer in Muthoot Finance Ltd.I used to appraise the Gold Ornaments and disbursement of Gold Loans, handled cash collections as n cashier, used to handle customers query and the solving their needs, cross selling of products like Insurance, Term Deposits to customers.

As a Floor Manager in Vishal Retail Ltd.: I used to maintain Physical Stock Sheet, checking & verifying the stocks and making the variance of Physical Stock and Computer Stock. I was Making of Requirement Report and Short-Excess Report (based on requirement & dispatch). Maintaining the Damage Goods Register, Floor Movement Register, Analyzing the display of products, Space Management, Grooming & Training to Team Leaders, Section-In-Charges and Counter Sales Associates, looking after to the entire Customer grievances for the floor, managing a team of 11 people, reporting to Assistant Store Manager. I was responsible for training staffs & utilization of proper manpower at proper place. I had to make sure that the store floor is free from pilferage. I used to be responsible for displaying merchandise in season wise and utilize the proper rule of space management.

• As a Customer Care Executive (outbound), called-up the customers and verified their details. As a Customer Care Executive (inbound), received calls from the customers and verified their details.
• As a Customer Care Executive Look after the entire customer handling, customer grievances, and have to find the simple-effective-clear solution for every single grievance.