Chelsea Haboush
New Palestine
Summary
Charismatic, hardworking professional with a developed background in relationship building, working in collaborative environments and promoting a top tier experience to customers.
Overview
10
10
years of professional experience
Work History
Family Case Manager
The Department Of Child Services
06.2024 - Current
- Investigate reports of child maltreatment, determine if incidents are substantiated and provide findings to the court.
- Assess risk level for child, or children, and determine if removal from living arrangement is necessary to ensure the safety of the child.
- Maintain confidential information files and monitor service providers progress with the case.
- Prepare court reports, case plans, treatment plans, and transition plans to ensure families are able to attain and maintain stability, safety and well being of the children in the home.
- Evaluate child welfare concerns by conducting thorough home visits.
- Developed trusting relationships with clients through empathetic listening, non-judgmental support, and consistent follow-up on their progress.
- Promoted family stability by connecting clients with appropriate community resources and services.
- Utilized excellent time management skills to effectively juggle multiple cases concurrently while consistently meeting deadlines.
- Expedited permanency for children in foster care by diligently working towards reunification or adoption, as appropriate.
Licensing Associate
OneAmerica
05.2022 - 06.2024
- Receives, reviews and processes confidential licensing data for accuracy and alignment with company parameters in a timely manner
- Processes background check data while clarifying any errors or omissions in reporting
- Maintains knowledge of company contracting documents and the collective producers licensing process
- Cross-checks producer licensing data for compliance with individual state law
- Provides quality customer service in all communication channels
- Consistently meets or exceeds monthly 95% production rate.
Real Estate Agent
FC Tucker Company
01.2020 - 02.2023
- Cultivated and maintained relationships with potential, current, and past clients
- Generated client leads and recurring business through innovative sales strategies and marketing
- Maintained knowledge of current market and inventory
- Wrote and negotiated contract terms and maintained timelines per contract terms
- Provided first class customer service.
Quality Management Specialist
Children's Home Society
09.2016 - 10.2017
- Foster care and adoption agency based in Central Florida
- Managed 30+ monthly file audits, recorded data and provided written findings to executive staff
- Maintained files housing confidential information, such as medical history, legal information and treatment plans
- Created and presented monthly training content to staff
- Represented agency at a division level, built and maintained relationships with community partners, foster parents and social workers.
Therapeutic Foster Care Case Manager
The Villages of Indiana
01.2015 - 07.2016
- Managed and advocated for a caseload of more than 20 children in foster care.
- Conducted regular home visits to assess the stability of foster homes and provide additional support as needed.
- Increased case management efficiency through maintaining timely documentation of client progress and service utilization.
- Developed rapport with clients through active listening and empathy, fostering trusting relationships vital for successful case management.
- Worked with a team of providers, state workers and the court to identify needs, create treatment plans and working as a team towards the desired goals.
- Handled confidential information with care regarding children on my caseload.
- Promoted positive outcomes for children by advocating for their best interests during court hearings and agency meetings.
- Assisted with initial and on-going trainings for foster parents within assigned region.
- Conducted home studies for prospective foster parents.
Education
Bachelor of Science in Psychology -
Florida Southern College
Lakeland, Florida04.2012
Skills
- Customer Service
- Relationship building
- Adaptability
- Time Management
- Outlook
- Microsoft Suite
- Individualized Service Planning
- Data Collection
- Ethical Practice
- Crisis Intervention
- Multidisciplinary team collaboration
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Multitasking
- Excellent Communication
- Reliability
- Effective Communication
- Interviewing skills
Timeline
Family Case Manager
The Department Of Child Services
06.2024 - Current
Licensing Associate
OneAmerica
05.2022 - 06.2024
Real Estate Agent
FC Tucker Company
01.2020 - 02.2023
Quality Management Specialist
Children's Home Society
09.2016 - 10.2017
Therapeutic Foster Care Case Manager
The Villages of Indiana
01.2015 - 07.2016
Bachelor of Science in Psychology -
Florida Southern College
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