Dynamic Team Lead with over 3 years of proven expertise in customer relationship management, team leadership, and operational excellence. Recognized for measurable improvements in satisfaction, retention, and team performance. Award-winning leader with a commitment to fostering a customer-centric culture and achieving organizational goals through strategic planning and effective leadership.
Hi, I’m
TEJAREDDY CHENNU
Team Leader
Bengaluru,KA
Summary
Overview
3
years of professional experience
Work History
Nobroker Technologies Solutions Pvt Ltd.Bangalore
Team Lead
04.2023 - 11.2024
Job overview
- Recruited, trained, and managed a high-performing customer service team to deliver exceptional service.
- Established and tracked team goals to ensure alignment with business objectives.
- Advocated for customer needs, influencing strategies for continuous improvement.
- Resolved critical customer issues, achieving high satisfaction and retention rates.
- Fostered a customer-centric team culture to enhance service delivery.
Key Achievements:
- Awarded Avenger of the Month (May 2024) and Helping Hand Award (Aug 2023).
- Improved key performance metrics by addressing operational inefficiencies.
Nobroker Technologies Solutions Pvt LtdBangalore
Unit Leader
03.2022 - 03.2023
Job overview
- Managed a team of 12 employees overseeing Pan-India intra-city movements.
- Increased monthly conversion rates from 5% to 20% within six months.
- Reduced complaint rates from 3% to 0.5% and enhanced Net Promoter Score (NPS) from +5% to +25%.
- Coordinated operations for a servicing team of 50+, including lead assignments and attendance tracking.
Key Achievements:
- Awarded Best Unit Head for six consecutive months.
Nobroker Technologies Solutions Pvt LtdBangalore
Relationship Manager
08.2021 - 02.2022
Job overview
- Developed and maintained strong customer relationships to ensure satisfaction and retention.
- Collaborated with cross-functional teams to address customer needs and resolve issues promptly.
Education
International Institute of Business StudiesBangalore
Post-Graduation in Diploma Management from Marketing
06-2021
University Overview
Thesis or Dissertation Title: IMPACT OF VISUAL MERCHANDISING ON CUSTOMER
BUYING BEHAVIOUR WITH REFERENCE TO CONFECTIONARY STORES
Mewar UniversityRajasthan
Graduation from B.Com
05-2016
University Overview
GPA: 72%
Narayana CollegeAP, India
Senior Secondary Certificate
01.2013
University Overview
GPA: 65.7%
Ravindra Bharathi Public SchoolVijayawada, AP, India
Higher Secondary Certificate
01.2011
University Overview
GPA: 70.33%
Skills
- Leadership and Team Management
- Task delegation
- Customer Relationship Management
- Communication Skills
- Interpersonal skills
- Performance monitoring
- Work assignment delegation
- Client communication
- Influencing skills
- Relationship building
- Process improvement
- Strategic planning
- Customer focus
- Workflow management
Accomplishments
Accomplishments
- Avenger of the Month (May 2024): Recognized for outstanding performance as a Team Lead.
- Helping Hand Award (Aug 2023): Honored for exceptional team leadership and support.
Timeline
Team Lead
Nobroker Technologies Solutions Pvt Ltd.
04.2023 - 11.2024
Unit Leader
Nobroker Technologies Solutions Pvt Ltd
03.2022 - 03.2023
Relationship Manager
Nobroker Technologies Solutions Pvt Ltd
08.2021 - 02.2022
International Institute of Business Studies
Post-Graduation in Diploma Management from Marketing
Mewar University
Graduation from B.Com
Narayana College
Senior Secondary Certificate
Ravindra Bharathi Public School
Higher Secondary Certificate
Availability
See my work availability
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Available
monday
tuesday
wednesday
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friday
saturday
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morning
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evening
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Quote
I have not failed. I’ve just found 10,000 ways that won’t work.
Work Preference
Work Type
Full TimePart TimeContract WorkWork Location
On-SiteRemoteHybridImportant To Me
Career advancementPersonal development programsTeam Building / Company RetreatsWork-life balanceCompany CultureAffiliations
Affiliations
Business Analytics Project (31 Days)
Completed comprehensive analytics coursework during my PGDM.
Internship – Shriram Life Insurance (65 Days)
- Led a group of 30+ interns to achieve closure targets during the COVID-19 pandemic.
- Recognized as National Best Intern for exceptional performance.
Internship – Unschool (45 Days)
Gained valuable experience in educational technology sales and customer engagement.
Languages
Telugu
Native language
English
Proficient (C2)
C2
Hindi
Advanced (C1)
C1
Awards
Awards
- Rising Star Award, Recognized as the Rising Star within 3 months of joining as an executive, a testament to your early contributions and potential., 12/01/21
- Best Unit Head Award, Awarded as the Best Unit Head for your exceptional performance and leadership., 12/01/22
- Helping Hand Award, Received the Helping Hand Award for outstanding support and collaboration within the team., 06/01/23
- Avenger of the Month Award, Honored with the Avenger of the Month Award for exemplary performance and dedication., 03/01/24
Hobbies & Interests
Hobbies & Interests
- Cooking
- Continuous Learning
- Networking
- Reading
Interests
Cooking
Travelling
Reading
Languages
Languages
- English
- Hindi
- Telugu
Designation
Designation
Team Lead
Expertise
Expertise
- Conflict Resolution
- Process Improvement
- Problem-Solving
- Leadership & Team Management
- Task Delegation
- Customer Relationship Management
- Communication Skills
- Interpersonal Skills
- Performance Monitoring
Key Skills
Key Skills
- Customer Relationship Management: Retention, Issue Resolution, After-Sales Service
- Leadership: Recruitment, Team Management, Goal Setting, Employee Engagement
- Strategic Thinking: Process Adherence, Vendor Management, Workflow Optimization
- Technical Proficiency: CRM Software, Business Analytics Tools
Languages & Hobbies
Languages & Hobbies
- Languages: English, Telugu, Hindi
- Hobbies: Cooking, Reading
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