CHENNU TEJA REDDY

• Recruited, trained, and managed a high-performing customer service team to deliver exceptional service.
• Established and tracked team goals to ensure alignment with business objectives.
• Advocated for customer needs, influencing strategies for continuous improvement.
• Resolved critical customer issues, achieving high satisfaction and retention rates.
• Fostered a customer-centric team culture to enhance service delivery.

Key Achievements:

• Awarded Avenger of the Month (May 2024) and Helping Hand Award (Aug 2023).
• Improved key performance metrics by addressing operational inefficiencies.

• Managed a team of 12 employees overseeing Pan-India intra-city movements.
• Increased monthly conversion rates from 5% to 20% within six months.
• Reduced complaint rates from 3% to 0.5% and enhanced Net Promoter Score (NPS) from +5% to +25%.
• Coordinated operations for a servicing team of 50+, including lead assignments and attendance tracking.

Key Achievements:

• Awarded Best Unit Head for six consecutive months.

• Developed and maintained strong customer relationships to ensure satisfaction and retention.
• Collaborated with cross-functional teams to address customer needs and resolve issues promptly.