Chetan Balwant Rathod
Juhu Tara Road, Santacruz west
Summary
Hardworking Technical Support Professional reduces costs through smart work. Motivating leader effectively manages teams of up to 5 using proactive communication and resourceful approach to problem-solving. 10 plus years track record of collaborating with senior management to implement company-wide policies.
Overview
12
12
years of professional experience
Work History
Assistant Manager – Client Servicing Team
ResAvenue
Mumbai
05.2017 - Current
- Company Overview: Infibeam Avenues LTD
- Developed and implemented training initiatives for new hires.
- Monitored system performance to identify potential issues.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Developed and implemented preventive maintenance procedures.
- Building and Maintaining profitable relationships with key clients.
- Keeping Customer updated on newly launched key features to boost sale.
- Resolving customer complaints quickly and efficiently.
- Overseeing work done by immediate juniors and helping them learn system promptly.
- Infibeam Avenues LTD
Senior E Commerce Executive
Iksula Services PVT LTD
Mumbai
03.2016 - 04.2017
- Organized and detail-oriented with a strong work ethic.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Strengthened communication skills through regular interactions with others.
- Learned and adapted quickly to new technology and software applications.
Customer Care Executive
Sevenhills Hospital
Mumbai
06.2013 - 10.2015
- Evaluated interactions between associates and customers to assess personnel performance.
- Coordinated timely responses to online customer communication and researched complex issues.
- Oversaw hiring, orienting and training of customer care staff to facilitate capable workforce.
- Conducted surveys to determine customer opinion of products and services.
- Ensuring guest receives timely treatment.
- Handling immediately juniors and scheduling team duty.
Education
Graduated -
Yashwantrao Chavan Open University
01.2015
HSC - Commerce
Mumbai University
Mumbai03-2013
SSC -
Malti Jayantalal High School
Mumbai03-2009
Skills
- Customer Delight Award
- Employee of the Month
- Employee training
Languages
- English
- Hindi
- Marathi
Personal Information
Date of Birth: 08/02/91
Languages
Hindi
Proficient
C2
English
Proficient
C2
Marathi
Proficient
C2
Timeline
Assistant Manager – Client Servicing Team
ResAvenue
05.2017 - Current
Senior E Commerce Executive
Iksula Services PVT LTD
03.2016 - 04.2017
Customer Care Executive
Sevenhills Hospital
06.2013 - 10.2015
Graduated -
Yashwantrao Chavan Open University
HSC - Commerce
Mumbai University
SSC -
Malti Jayantalal High School