Tulika Srivastava
Gorakhpur
Summary
Dynamic Assistant Manager with over 4.5+years of dedicated experience in B2B client servicing and business development at IndiaMART InterMESH Ltd. Seeking to leverage a robust background in analytical problem-solving, finance metrics, and process improvement to excel as a customer service expert. Proven track record in managing a portfolio of 1,000+ clients, driving revenue generation through strategic upselling, and ensuring peak customer satisfaction via proactive troubleshooting. Committed to fostering organizational growth and personal career development through high-impact relationship management and data-driven service excellence.
Overview
4
4
years of professional experience
Work History
Assistant Manager - Client Servicing & Business Development
IndiaMART InterMESH Ltd.
Noida
10.2021 - Current
- Customer Service & Satisfaction: Expert in managing high-volume B2B portfolios, and improving satisfaction rates.
- Analytical and troubleshooting: Skilled in analyzing data to identify gaps, and troubleshooting service-related issues.
- Finance & Revenue Generation: Proven ability in revenue generation through premium service upselling, and consistent collections.
- Process Improvement: Experienced in cross-functional collaboration to reduce churn, and optimize workflows.
- Career Development: Focused on continuous professional growth and mentoring junior team members.
CORE COMPETENCIES:
- Managed a portfolio of over 1,000 B2B clients, prioritizing customer satisfaction and retention.
- Drove revenue generation by achieving 8 lakh in monthly collections, and ranking as a top performer in per client revenue (PCR).
- Applied analytical skills to CRM data to perform troubleshooting on client performance gaps and recommend solutions.
- Led process improvement initiatives by collaborating with cross-functional teams to reduce client churn.
- Mentored junior staff, fostering a culture of career development and high-quality service delivery.
Ashman Foundation (MMMUT Campus Drive) HR and Recruitment Intern.|July 2020 – Dec 2020:
Decode Careers (sales and client servicing, edtech products) Intern.
Education
MBA (Hons.) - HR & Marketing
Madan Mohan Malviya University of Technology (MMMUT)
08-2021
Skills
- Client relationship management
- Revenue generation
- Customer service
- Troubleshooting
- Effective communication
- Problem solving
- Time management
- Negotiation skills
- Strategic planning
- Conflict resolution
- Decision-making
- Vendor relationship management
- Customer relations
- Product and service sales
- Strategic thinking
- Client retention strategy
- Cross-functional collaboration
TECHNICAL SKILLS:
Software: Advanced Excel, CRM dashboards, Google digital marketing, and e-commerce Domain: finance metrics, HR analytics, and talent acquisition
Languages
- Hindi
- English
Personal Information
- Date of birth: 03/23/99
- Nationality: Indian
- Marital status: single
- Religion: Hindu
Hobbies and Interests
- Singing
- Classical Dance
- Freestyle Dance
- Visual Art
- Culinary Creativity
Disclaimer
I hereby declare that the above information is true to the best of my knowledge.
Timeline
Assistant Manager - Client Servicing & Business Development
IndiaMART InterMESH Ltd.
10.2021 - Current
MBA (Hons.) - HR & Marketing
Madan Mohan Malviya University of Technology (MMMUT)