Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Hi, I’m
Aditi Shukla
Assistant Manager - Client Servicing, Digital Marketing
New Delhi
Summary
Overview
5
years of professional experience
6
Certificates
3
years of post-secondary education
Work History
Kestone
Assistant Manager - Client Servicing
08.2023 - Current
Job overview
- Spearhead the largest retainer accounts for the digital marketing team, consistently exceeding client expectations
- Managed challenging and high-profile clients, such as Tata Steel, Microsoft, Intel, Dell, HPE, and AWS, coordinating website wireframing and registrations for events
- Delivered exceptional outcomes for branding and influencer marketing projects for clients like STT GDC, NVIDIA, and Volvo CE India
Kestone
Project Manager
05.2021 - 08.2023
Job overview
- Directed complex client campaigns, including social media management, website revamps, and internal communication for key clients like Volvo CE India and HGS/Sagility
- Collaborated with internal teams to oversee branding, design, and development for Kestone Integrated Marketing Services
- Achieved measurable results through strategic social media account management for Vikram Tea, Radiance Renewables, Pretium Enterprises USA, and PES India
Sellerhike
Ecommerce Specialist
01.2020 - 05.2021
Job overview
- Managed product listings and optimized content across platforms, including Amazon, Flipkart, and Snapdeal
- Streamlined operations to enhance customer experience and drive sales
3Folks Media
Content Creator
09.2020 - 12.2020
Job overview
- Crafted engaging and tailored content for digital marketing campaigns, supporting creative and strategic initiatives
Freelance Content Writer
08.2020 - 09.2020
Job overview
- Delivered high-quality written content for diverse client needs, maintaining consistent tone and brand alignment
Education
Delhi University
Bachelor of Commerce
01.2018 - 01.2021
University Overview
Tyagi Public School
High Schooling
University Overview
Certification
Contextual Marketing Certification, HubSpot Academy, 08/01/23
Skills
Client Servicing & Account Management
Project Management
Website Wireframing
Strategic Planning
Microsoft Office Suite
Canva
Content Strategy
SEO
SMM
Problem-solving
Decision-making
Strong Communication
Leadership
Task Delegation
Customer Retention
Account Management
Client Relationships
Client Retention
Teamwork and Collaboration
Operations Management
Client Relationship Management
Key Clients
Key Clients
- Tata Steel
- Microsoft
- Intel
- Dell
- HPE
- AWS
- STT GDC
- NVIDIA
- Volvo CE India
- HGS/Sagility
- Vikram Tea
- Radiance Renewables
- Pretium Enterprises USA
- PES India
Key Clients
Key Clients
- Tata Steel
- Microsoft
- Intel
- Dell
- HPE
- AWS
- STT GDC
- NVIDIA
- Volvo CE India
- HGS/Sagility
- Vikram Tea
- Radiance Renewables
- Pretium Enterprises USA
- PES India
Key Strengths
Key Strengths
- Passionate about blending creativity and strategy to craft impactful client solutions.
- Experienced in managing multi-faceted campaigns and delivering client satisfaction.