SHORYA TYAGI
Client Servicing
Noida
Summary
Creative and detail-oriented professional with extensive experience in content development and client servicing. Known for strong storytelling ability and effective licensing management, ready to leverage expertise to drive impactful client campaigns and engagement.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Manager - Client Servicing
Fever FM
Delhi
10.2022 - Current
- Manage 50+ client portfolios, ensuring seamless delivery of music calendars and campaigns.
- Coordinate with music vendors, artists, and license holders; process payments and contracts via SAP.
- Boosted client engagement by 20% through campaign ideation.
- Produced branded content and managed the content calendar.
- Contributed to innovative campaigns that attracted new clients.
- Coordinated client onboarding processes to enhance customer experience and satisfaction.
- Managed client inquiries and resolved issues to maintain positive relationships.
Fiction Writer
HT Smartcast
New Delhi
04.2023 - 12.2023
- Wrote crime-fiction podcast stories for 'Dehshat' show.
- Collaborated with artists and production teams for timely releases.
- Published stories including 'The Mysterious Bride' and 'The Doppelganger's Dilemma'.
Content cum Music Manager
Radiowalla
Delhi
07.2018 - 10.2022
- Handled 50+ clients including Select City Walk, Monte Carlo, Berco's, Future Retail, etc.
- Wrote promotional scripts in English, Hindi & regional languages.
- Curated music playlists across genres ensuring license compliance.
- Coordinated with studios & VO artists for content delivery.
- Enhanced client satisfaction and artist exposure through marketing campaigns.
Executive - Music Scheduling
Fever FM
New Delhi
02.2016 - 08.2017
- Curated and scheduled music for 3700+ retail outlets pan-India.
- Managed content through OPS & MOOJIC CMS systems.
- Designed playlists and promos via Sony Vegas.
- Ensured smooth licensing, contracts, and timely delivery.
Education
Bachelor of Journalism & Mass Communication -
Galgotias University
Noida01.2016
High School & GED -
CBSE & NIOS
New DelhiSkills
- Client relationship management
- Content creation
- Music licensing
- Client onboarding
- CRM software proficiency
- Client retention
- Content strategy and development
- Campaign ideation and execution
- Audio editing and scheduling
- Licensing and contract management
- Creative writing and storytelling
- Cross-functional leadership
- SAP proficiency
- Content management systems (CMS)
- Sony Vegas expertise
- Operations management (OPS)
- MOOJIC knowledge
Certification
- Generative AI Foundation Course - UpGrad
- Google Analytics - Great Learning
- Discover data analyst - Microsoft
Personal Information
Accomplishments
- Managed music & spot scheduling for 6500+ outlets pan-India at Fever FM.
- Created 10+ published crime fiction podcasts with HT Smartcast
- Achieved a 95% client retention rate through content innovation
- Bring New business through lead generation from client communication
Affiliations
- Fever Rockstar Award back to back for four quarters
- Certified in AI generative foundation course
- Certified in project management
Timeline
Fiction Writer
HT Smartcast
04.2023 - 12.2023
Assistant Manager - Client Servicing
Fever FM
10.2022 - Current
Content cum Music Manager
Radiowalla
07.2018 - 10.2022
Executive - Music Scheduling
Fever FM
02.2016 - 08.2017
Bachelor of Journalism & Mass Communication -
Galgotias University
High School & GED -
CBSE & NIOS
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