Dynamic professional with proven expertise in client relationship management and data analysis at InfoEdge. Demonstrated ability to enhance customer onboarding experiences and develop effective recruitment strategies. Strong relationship-building skills and impactful training delivery drive satisfaction and engagement in fast-paced environments.
Hi, I’m
Aslesha Parmatkar Parmatkar
Pune
Summary
Overview
6
years of professional experience
Work History
InfoEdge (Naukri Campus) Pune
Assistant Manager - Client Servicing
03.2022 - Current
Job overview
- Managed client communications to ensure satisfaction and prompt issue resolution.
- Managed customer onboarding processes to ensure smooth transitions and satisfaction.
- Developed training materials for clients to enhance product understanding and usage.
- Collaborated with sales teams to address customer feedback and improve service delivery.
- Conducted regular check-ins with customers to assess needs and maintain relationships.
- Analyzed customer data to identify trends and recommend improvements.
- Facilitated cross-functional meetings to resolve customer issues quickly and effectively.
- Documented customer interactions in CRM systems for accurate tracking and reporting.
- Provided expert product knowledge during client consultations to drive engagement and usage.
- Resolved customer issues through effective communication and problem-solving techniques.
- Facilitated workshops with stakeholders to define project scopes and objectives.
- Monitored project timelines and deliverables to ensure alignment with goals.
- Delivered timely support by tracking issues and communicating resolutions to end users.
- Developed reports using SQL queries to track progress against key performance indicators.
- Utilized defect tracking tools such as JIRA to document bugs found during the course of testing activities.
- Utilized defect tracking systems like Jira and Bugzilla effectively for logging and managing defects reported during testing cycles.
- Tracked progress against timelines using agile tools such as JIRA or Trello.
- Collaborated with sales teams to enhance customer engagement strategies and campaigns.
- Managed customer data within CRM system to ensure accuracy and accessibility.
INDOCAYSPune
IT Recruiter/ IT Consultant
11.2020 - 03.2022
Job overview
- Sourced and screened candidates for various IT positions in fast-paced environment.
- Conducted interviews to evaluate technical skills and cultural fit for teams.
- Collaborated with hiring managers to understand role requirements and team dynamics.
- Built strong relationships with candidates to enhance recruitment experience and engagement.
- Provided insights on market trends to improve recruitment strategies and processes.
- Maintained a database of potential IT candidates by sourcing from online job portals, professional networks and other sources.
- Managed vendor relationships to ensure compliance with contractual obligations.
- Facilitated regular meetings with vendors to discuss expectations and resolve issues.
- Developed training materials for staff on vendor management best practices.
- Coordinated client meetings to discuss needs and provide tailored solutions.
- Managed project timelines ensuring deliverables met client expectations and requirements.
- Trained junior staff on best practices for client engagement and relationship management.
- Developed comprehensive marketing strategies to enhance brand visibility and market reach.
- Facilitated workshops with stakeholders to define project scopes and objectives.
Net2SourceNoida
US IT Recruiter
07.2019 - 05.2020
Job overview
- Collaborated with hiring managers to understand staffing needs and requirements.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Assisted with customer requests and answered questions to improve satisfaction.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Utilized various software and tools to streamline processes and optimize performance.
Education
St Francis High School
High School Diploma
01-2007
University Overview
• Acquired a Software Testing Certification from Eduonix Learning Solutions, March 2021.
•SAP MM Global Certified
Skills
- Client relationship management
- Customer onboarding and training
- CRM administration
- Data analysis and reporting
- Recruitment strategies
Personal Information
Personal Information
Education and Training
Education and Training
otherTimeline
Assistant Manager - Client Servicing
InfoEdge (Naukri Campus)
03.2022 - Current
IT Recruiter/ IT Consultant
INDOCAYS
11.2020 - 03.2022
US IT Recruiter
Net2Source
07.2019 - 05.2020
St Francis High School
High School Diploma
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